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Service Coordinator
Location
United States
Posted
3 days ago
Salary
0
Seniority
Junior
Job Description
Service Coordinator
SWK Technologies, Inc.
• Act as a liaison between clients, technicians, and management to coordinate service tickets. • Determine type of service to be performed. • Schedule tickets according to urgency. • Maintain strong client relationships and efficient operations. • Support a dynamic team in a fast-paced environment.
Job Requirements
- 1-3 years of experience in service coordination, customer service, or a related role.
- Experience within an MSP or IT services environment.
- Experience with ConnectWise, Autotask, ServiceNow, Zendesk, Salesforce, HubSpot, or comparable ticketing or CRM platforms.
- Experience handling client communication on open tickets.
- Experience triaging ticket urgency with technical teams.
- Experience keeping leadership updated on service issues.
- Experience answering calls and serving as the first point of contact for clients.
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