SWK Technologies, Inc. logo
SWK Technologies, Inc.

Fulfill your vision of a smarter and easier way to run your business

Service Coordinator

GeneralGeneralFull TimeRemoteJuniorTeam 201-500Since 1987H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

3 days ago

Salary

0

Seniority

Junior

High School1 yr expExperience acceptedEnglishServiceNow

Job Description

Service Coordinator

SWK Technologies, Inc.

• Act as a liaison between clients, technicians, and management to coordinate service tickets. • Determine type of service to be performed. • Schedule tickets according to urgency. • Maintain strong client relationships and efficient operations. • Support a dynamic team in a fast-paced environment.

Job Requirements

  • 1-3 years of experience in service coordination, customer service, or a related role.
  • Experience within an MSP or IT services environment.
  • Experience with ConnectWise, Autotask, ServiceNow, Zendesk, Salesforce, HubSpot, or comparable ticketing or CRM platforms.
  • Experience handling client communication on open tickets.
  • Experience triaging ticket urgency with technical teams.
  • Experience keeping leadership updated on service issues.
  • Experience answering calls and serving as the first point of contact for clients.

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