• Own, maintain, and continuously improve Flosum's product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules. • Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect). • Analyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content. • Partner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume. • Collaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar. • Work with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs. • Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand. • Track content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs.

• Own, maintain, and continuously improve Flosum's product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules. • Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect). • Analyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content. • Partner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume. • Collaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar. • Work with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs. • Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand. • Track content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs.

• SellScale is building Selix.ai, an virtual teammate that will handle your entire team’s outbound end to end. • This position will be shipping across the stack - backend, frontend, and database. • You will quickly get involved with shipping AI/agentic features. • Remote / Bangalore - you will specifically be working during daytime India (overnight from PT) to help shipping velocity - join our expanding Bangalore team!

• Guide Clients Through Federal Authorization Processes: Lead clients through NIST SP 800-53 and FedRAMP compliance initiatives, providing proactive communication, clear milestone guidance, and hands-on support throughout the Assessment and Authorization (A&A) lifecycle • Collaborate Closely with Clients: Partner directly with organizations pursuing federal authorizations to understand their environment, identify security gaps, and drive progress toward achieving and maintaining compliance • Be a Trusted Compliance Advisor: Deliver expert guidance on NIST SP 800-53, FedRAMP requirements, and federal cybersecurity standards in a way that is accessible, actionable, and aligned with each client's unique operational environment • Lead and Mentor a Compliance Team: Provide direction, feedback, and professional development support to a small team of compliance professionals, maintaining quality standards and accountability across client engagements • Drive Consistent Delivery: Manage and coordinate multiple NIST SP 800-53 and FedRAMP compliance projects across various clients, ensuring milestones and deliverables are met ahead of authorization deadlines • Interpret and Apply Security Controls: Analyze and interpret NIST SP 800-53 security and privacy controls and control baselines to ensure client compliance with federal cybersecurity standards • Develop and Maintain Authorization Documentation: Create, implement, and maintain System Security Plans (SSPs), Plans of Action & Milestones (POA&Ms), and other authorization documentation required for NIST SP 800-53 and FedRAMP • Conduct Gap Assessments: Perform readiness reviews to identify and address control deficiencies for organizations pursuing an Authorization to Operate (ATO) or FedRAMP authorization • Support Assessment Activities: Guide clients through the Assessment and Authorization (A&A) process and coordinate with Third-Party Assessment Organizations (3PAOs) and independent assessors • Collaborate on Remediation Efforts: Work closely with clients to identify and remediate gaps in their security programs to meet NIST SP 800-53 Low, Moderate, and High control baselines • Monitor Regulatory Updates: Stay current on evolving NIST SP 800-53 revisions, FedRAMP requirements, and federal cybersecurity policies and guidance to ensure client programs remain compliant and ahead of changing requirements