• Provide high quality, culturally competent nutrition counseling to patients across the Northeast • Conduct comprehensive nutritional assessments and develop individualized care plans based on evidence based guidelines • Provide medical nutrition therapy for a range of chronic and acute conditions, via one-on-one sessions • Maintain accurate and timely clinical documentation using the designated electronic health record (EHR) system • Coordinate care and communicate effectively with referring physicians, care coordinators, and other interdisciplinary team members • Educate patients on healthy eating habits, lifestyle changes, and nutrition-related disease management in a virtual setting • Create and implement targeted nutrition programs for various populations, including those managing diabetes, heart disease, or pursuing athletic performance goals • Ensure compliance with both state and federal regulations, including proper coding and documentation • Support ongoing quality improvement initiatives and participate in team training or case reviews as needed • Uphold professional, confidentiality, and HIPAA compliance at all times

• Independently sources and analyzes data to develop site, country and investigator strategy or recommendations for proposals and post-award feasibility offerings • Advise project teams on all Feasibility activities and/or strategy for clinical studies • Research and apply critical thinking and analysis on the information available for therapeutic area(s) • Conduct timely site follow-up on all aspects of the feasibility process • Prepare presentations independently and/or written reports, as required

• Oversee and prioritize incoming requests within the Client Delivery Salesforce Case Queue, including Third-Party Administrator (TPA) enrollments and terminations, ensuring timely and accurate resolution. • Evaluate and route client requests to the appropriate internal teams (e.g., product, engagement, technology) and monitor progress through completion. • Maintain a strong operational understanding of all data files exchanged with clients. • Support data integrity efforts by performing file audits, compiling Machine-Readable File (MRF) data summaries for client-facing teams, and identifying data gaps or issues that may affect product performance. • Troubleshoot user access issues within Valenz Central, ensuring clients and internal stakeholders have appropriate platform functionality. • Partner with the Client Delivery team on implementation-related activities to support smooth onboarding and client satisfaction. • Perform other duties and special projects as assigned to support the Client Delivery function and organizational goals.

• Effectively manage a pipeline of 50+ loans. • Manage all workflows from the time that the loan is assigned to the Processor until the loan is cleared to close. • Meet all Quality Service Standards (QSS) established by Management for loans in process. • Direct contact with Members to obtain documentation needed for the processing of all loan products. • Obtain and review all required documentation for submission to Underwriting and update Encompass accordingly. • Order all services required for the loan product in accordance with Fannie Mae Guidelines. • Prepare change of circumstance redisclosures to ensure the meeting of critical compliance timelines. • Review for accuracy and provide to the borrower to obtain signatures. • Meet all important mortgage dates including commitment and closing dates. • Loans to be submitted to closing within established TRID timeframes. • Post fees for appraisal orders. • Cross sell title services, and upsell other product opportunities to Members. • Create a positive interface between the Members and all Citadel internal partners to increase Net Promoter Scores. • Suggest ways to improve the overall operational efficiency of the Processing function. • Assist Teammates to meet Mortgage Department Volume Goals and QSS on a monthly basis. • Answer status calls and provide updates to Members, Retail Offices, Call Center, and third-party interests as requested. • Process Home Equity loans as required by Management. • Other Administrative and Processing tasks as needed or required by Management.