• Acts as a liaison between the Phone Audit Manager and Phone Auditors to facilitate the flow of work • High call volume averaging 8-12 calls per hour during business hours • Acts as a liaison between insureds and field representatives when setting up audit or inspection appointments • Assists with determining needs, scheduling or cancelling appointments, or referring the insured to the correct staff person • Correspond with policyholders, CPA’s, bookkeepers, agents to gather additional information as needed • Communicates audit needs to the insured to help ensure information is prepared for the Phone Auditor • Maintains and updates contact notes on each assigned job in AuSum • Makes calls to check on status of information including insurance agent calls • Handles all calls in a professional and welcoming manner and uses tact when explaining this process and reasoning for the inquiry • Attaches information and adds progress notes as it becomes available in AuSum • Assigns audits to Phone Auditors once information is received • Other duties as assigned

• Deliver culturally safe, evidence-based mental health support • Provide care through phone, video and digital platforms • Support consumers experiencing stress, anxiety and distress • Complete risk assessments, treatment planning and clinical documentation • Work collaboratively within a multidisciplinary national team • Contribute to the ongoing development of a culturally responsive service.

• Teach Latvian to students online • Prepare lesson plans and materials based on student needs • Conduct classes twice a week during weekdays around 11:30 am • Provide feedback and assessments to students

• Create original, standards-aligned Social Studies assessment items, tasks, and stimuli that are precisely mapped to state-specific standards and the C3 Framework. • Select and curate high-quality primary and secondary sources, including maps, charts, and historical documents, that meet specific grade-level complexity and inquiry requirements. • Transfer and format existing Social Studies assessments and items from district and state sources directly into the Formative platform. • Produce and configure technology-enhanced items (TEIs) within the platform, ensuring accurate metadata tagging and flawless technical functionality. • Conduct systematic quality assurance reviews of Social Studies content to ensure all items are unbiased, culturally responsive, and meet strict editorial standards. • Validate content alignment and cognitive rigor by accurately evaluating the Depth of Knowledge (DOK) for every assessment item. • Provide expert platform feedback and recommendations regarding content tools and item bank features to continuously improve development workflows.