• Can easily create and validate quotes in CCW-R, work in PXP, open cases in CS Hub, and has an in-depth understanding of the Cisco SMARTnet renewal process • Comfortable quoting complex renewals and leveraging industry knowledge to maximize margin when in a competitive situation • Manage transaction lifecycle from quote to cash – identify account requests and coordinate/manage internal support team resources to ensure customer satisfaction • Work independently with maintenance vendors to address questions/issues and provide timely solutions; engage with internal/external support team on resolution • Assist in structuring deals with Account Managers. Prepare customer pricing and proposals for maintenance renewals using the parameters set by assigned Account Managers • Work to develop vendor relationships in order to gain improved communication, increased discounts, and fast turnaround on registration/special pricing requests • Provide ‘value-add’ services to maintenance customers as requested (SN# swap, site/address change, maintenance schedules, contract summary reports.) • Receive, track, and import renewal data into renewal database • Error check completed renewals • Proactively quote upcoming renewals and provide accurate visibility into current quarters renewal opportunities

• Lead large strategic programs from a technical perspective • Establish architectural patterns across the entire program • Set vision and communicate it to customer • Oversee overall quality and ensure technical alignment • Mentor Jr Engineers and assist them in their progression • Establish consistent thought leadership and innovation for your customers • Participate in code reviews • Choose the correct technologies and ensure they are used properly • Onboard team members and set expectations • Set high standards, lead by example, and meet technical consultants where they’re at meet and exceed expectations • Lead workshops and ideation sessions with your customer • Build internal methodologies and advocate for newer ways of working • Work with sales specialists and service partners to build an account vision. Own the technical vision within an account • Continuously working to improve the developer experience for team members, in internal and client contexts • Operate in a truly DevSecOps mindset and any and all day 2 concerns will be prioritized in any and all feature development

• Design and deliver clear, practical AI training (workshops, labs, demos, and office hours) that show people how our AI tools work and how to use them safely in real work. • Build and maintain role-based learning paths and reusable prompts, templates, and examples tailored to AHEAD workflows. • Test AI tools, prompts, and workflows to understand how they behave, where they break, and how guardrails apply before and during rollout. • Partner with eTech, Talent Development, and the AI Strategy Team to turn AI ideas into concrete use cases, workflows, and training scenarios. • Maintain enterprise awareness of AI technical training and enablement to ensure all employees know what is available and when. • Create and support social learning spaces (office hours, communities of practice, internal channels) where employees can share prompts, workflows, and lessons learned. • Gather feedback, watch how people are using AI, and continuously improve the content, examples, and learning experiences.

• Own day-to-day post-booking order execution for assigned orders and accounts • Monitor order progress and identify issues that may impact shipment timing, completion, or client experience • Maintain accurate order updates across internal systems, including shipment details, estimated ship dates, tracking, serial information, and status changes • Coordinate with procurement, logistics, warehouse, account teams, and other internal partners to keep orders moving and resolve blockers quickly • Investigate order discrepancies, missing information, and past-due items and drive follow-up to resolution • Maintain tracking tools, documentation, and system records with a high degree of accuracy and timeliness • Communicate order updates, risks, and next steps clearly to internal stakeholders • Escalate exceptions appropriately and partner cross-functionally to drive material completion • Support a high-volume environment while balancing urgency, accuracy, and customer impact • Contribute to process improvement efforts that increase visibility, efficiency, and order quality