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Carvana

Meet our thousands of happy employees and explore our exciting experiences. At Carvana, We'll Drive You Happy® .

Team Lead

GeneralGeneralFull TimeRemoteSeniorTeam 10,001+Since 2012H1B SponsorCompany SiteLinkedIn

Location

Maryland

Posted

2 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Team Lead

Carvana

• Participate in the development of strategic plans, goals, and objectives, ensuring alignment with those of Market Operations and company. • Work with senior management to define documentation accuracy goals and objectives. • Manage and appraise the accuracy and completeness of all customer paperwork within the hub, determining and directing corrective action as needed. • Define and implement paperwork best practices to ensure compliance with applicable regulatory standards. • Continuously evaluate team effectiveness and hub level success in fields of paperwork accuracy and overall customer satisfaction. • Provide guidance and performance feedback to Paperwork Specialists, Customer Advocates, and market leadership to ensure effective paperwork procedures are in place. • Assess any process gaps and problem solve solutions efficiently, utilizing expertise and leveraging cross-functional teams. • Assist with customers as needed via phone, email, and text to obtain information necessary to accurately complete customer paperwork and vehicle titling and registration. • Partner with the Regulatory Compliance team to create and maintain compliance best practices within your hub. Track regulatory compliance success to determine and implement training requirements. • Work closely with local regulatory agencies and/or partners to receive, generate, and submit paperwork in compliance with local requirements. • Create a work and team environment that inspires positive communication, team cohesion, and adherence to Carvana’s Values.

Job Requirements

  • Bachelor degree or 5+ years experience with document processing including medical billing, paralegal or similar experience required.
  • Ability to lead a team successfully, maintaining a culture of accountability and growth.
  • Ability to coach to performance with both direct reports and peers.
  • Ability to get and maintain Notary in your local jurisdiction within the first 90 days of employment.
  • Ability to manage, organize, and reconcile multiple sources of information with accuracy.
  • Ability to diagnose, prioritize, and solve problems with varying complexity while maintaining a focus on team engagement and customer relations.
  • Ability to communicate with customers, external partners, managers, direct reports, and coworkers effectively in a professional, courteous manner.
  • Ability to handle multiple tasks and priorities effectively.
  • Ability to work independently with little to no supervision to accomplish goals, meet deadlines, and find solutions.
  • Computer literacy and data entry accuracy.
  • Ability to work variable schedule(s) as necessary, including weekends.
  • Must be at least 18 years of age and have a valid driver’s license.
  • Must have a clean driving record with no DUIs and no more than two moving violations in the last 3 years.

Benefits

  • Medical, Dental, and Vision benefits.
  • 401K with company match.
  • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
  • A great wellness program to keep you healthy and happy both physically and mentally.
  • Access to opportunities to expand your skill set and share your knowledge with others across the organization.
  • A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
  • A seat in one of the fastest-growing companies in the country.

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