• Focus on the user experience through digital channels. • Provide deep-dive analyses to support UX Writing guide in constructing, optimizing, editing, and creating articles in the FAQ. • Manipulate data to help with decision-making and bring improvement insights for the FAQ and Email automation. • Improve processes for the Customer Experience metrics performance, especially on the FAQ and Email automation channels. • Act as a cross-channel specialist and have a data vision to propose improvements and innovations for the Help Center. • Be proactive to establish good relationships with connected areas to predict, solve and understand the actions and issues. • Work with the technology team to solve product errors and implement improvements for digital channels. • Understand and work with the Zendesk tool. • Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

• Focus on the user experience through digital channels. • Provide deep-dive analyses to support UX Writing guide in constructing, optimizing, editing, and creating articles in the FAQ. • Manipulate data to help with decision-making and bring improvement insights for the FAQ and Email automation. • Improve processes for the Customer Experience metrics performance, especially on the FAQ and Email automation channels. • Act as a cross-channel specialist and have a data vision to propose improvements and innovations for the Help Center. • Be proactive to establish good relationships with connected areas to predict, solve and understand the actions and issues. • Work with the technology team to solve product errors and implement improvements for digital channels. • Understand and work with the Zendesk tool. • Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

• Act as the first line of call in clinical communications for patients, within guidelines/protocols • Administer injections and medications • Provide direct clinical care as needed for minor check in visits or lab draws • Provide supporting paperwork and education for patients • Support the everyday flow of clinic acting as back up support for MA • Maintaining logs • Cleaning of rooms as needed and sterilization of instruments • Obtaining and transcribing patient medical records

• Collect noise, water, air, and/or building material samples. • Gather, analyze, and interpret data. • Prepare field trip reports, data tables and figures for summary reports. • Conduct Industrial Hygiene Assessments of Chemical and Noise Exposures. • Assess Indoor Environmental Quality. • Perform Air Monitoring. • Conduct Building Materials Sampling. • Carry out Water Intrusion and Mold Assessments. • Perform moisture mapping and visible suspect biological growth assessments. • Execute mold sampling and clearance protocols. • Oversee Asbestos Abatement projects and sampling. • Conduct Lead-based Paint Inspections and clearance testing. • Assist with project oversight. • Ensure safe work practices on all project work. • Actively develop your own career growth.