• Triage incoming maintenance requests and assess severity, urgency, and next steps • Manage work orders from initial intake through final resolution • Ensure service requests are assigned, tracked, and completed within established service level expectations • Monitor maintenance workflows and proactively identify delays or potential issues • Serve as a primary point of contact for residents regarding maintenance-related concerns • Provide timely updates and clear communication throughout the repair process • Deliver a high level of customer service while managing resident expectations • Partner with internal teams to ensure a positive resident experience • Source, schedule, and dispatch vendors to complete maintenance and repair work • Coordinate appointments and ensure vendors meet company standards for quality, responsiveness, and compliance • Follow up on outstanding work orders and verify completion of repairs • Build strong working relationships with maintenance vendors and service providers • Obtain bids and negotiate pricing for larger repairs and recurring projects • Support cost-control efforts by identifying efficient repair solutions • Ensure maintenance work complies with municipal requirements, HOA regulations, safety standards, and Fair Housing guidelines • Maintain accurate documentation related to repairs, vendor activity, and project outcomes • Partner closely with Property Management, Resident Services, and Maintenance teams to resolve issues efficiently • Escalate complex maintenance concerns and operational risks as appropriate • Support process improvements that enhance service quality, response times, and operational efficiency

• Join the Future of Real Estate • Empower agents with a next-generation digital platform • Deliver an unmatched experience for clients • Utilize AI-driven insights and consumer-facing tools • Maintain meaningful interactions and enhance conversion likelihood

• Client Intake & Documentation Collection • Form Preparation & Filing • Communication with Clients • Liaison with Government Agencies (USCIS) • Review & Maintain Case Files • Legal Research & Assistance • Prepare for AOS Interview & Hearing • Handle RFEs (Requests for Evidence) • Prepare for AOS Denial & Appeals (If Applicable) • Work with Other Legal Professionals • Post-Filing Support (EAD, Advance Parole) • Case Closure

• Utilize in-depth legal knowledge of immigration law and EOIR procedures to make reasoned decisions and ensure accurate filings. • Manage client relationships with a client-service focus, providing clear updates and assistance throughout the immigration process. • Conduct comprehensive case review, analysis, and preparation for both immigrant and non-immigrant petitions, particularly those involving EOIR proceedings. • Stay informed about and adhere to the procedural requirements for EOIR cases, including detained and removal defense petitions. • Collaborate with attorneys and other team members to ensure effective case preparation and successful resolution. • Utilize case management and billing systems to track case progress, monitor deadlines, and ensure timely filings. • Ensure compliance with all EOIR filing requirements and deadlines, helping clients navigate the immigration court process.