• Develop, revise, and present financial plans through planning software • Knowledge of tax, estate, and insurance planning • Develops a mastery of Focus Partners Wealth’s (FPW) investment philosophy • Create holistic investment strategy for each client, monitor risk tolerance over time as needed • Develop an understanding of the fundamentals of trading. Partner with the Portfolio Management team to approve and execute portfolios, trade recommendations, tax loss harvesting, etc. • Mastery of technology stack offered, including CRM system and custodian websites • Resource and collaboration with other Associate Wealth Advisors (AWAs) • Ability to independently lead client communications and interactions • Diligent recording of client communication and information within client relationship management platform • Service as the day-to-day contact for client needs and collaborate with team members to ensure the highest level of client service • Complete client billing reviews and ensure compliance for the advisory team • Engage in advisory team business planning efforts and actively support the firm’s strategic priorities • The ability to meet with clients in person. Some travel may be required

• Perform thorough model validation of credit decisioning and related consumer lending models • Rigorously evaluate predictive accuracy of model assumptions against actual performance and requirements • Document results in a concisely written report • Clearly present work to the project lead

• Managing incoming incidents and service requests via phone, email, and ticketing systems • Creating, categorizing, tracking, and resolving support tickets • Monitoring and escalating tickets according to agreed service levels • Collaborating with technical teams and internal stakeholders • Providing remote troubleshooting and technical assistance to end users • Maintaining documentation and knowledge base articles • Supporting onboarding and knowledge-sharing activities within the team • Participating in an on-call support rotation • Handling major incidents and communicating updates to relevant stakeholders

• Promptly engage assigned leads and understand their mortgage requirements (new purchase, refinancing, or cash-out) • Compare mortgage options and recommend the most suitable solutions • Advise customers on the overall property purchase and financing process • Support customers through the application journey until approval and loan completion • Review loans nearing the end of their lock-in period and advise on refinancing opportunities • Achieve monthly mortgage revenue targets and identify opportunities to maximise lead potential • Liaise with bankers on rates and promotions as needed • Ensure strict adherence to compliance, regulatory requirements, and internal policies