Senior Cloud Support Engineer
Location
Poland
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Senior Cloud Support Engineer
Akamai Technologies
• Acting as the technical escalation point for mission-critical production customers. • Investigating complex issues escalated from Core Support through to resolution. • Collaborating with Site Reliability Engineering and Product teams to determine the best course of action for specific customer issues. • Working with our Incident team to address emerging issues with our platform and services. • Developing training, documentation, and knowledge-sharing sessions based on patterns identified during escalated investigations. • Facilitating mentorship sessions with the existing Customer Support team to help build their technical and troubleshooting skills.
Job Requirements
- Have relevant experience in a similar Cloud Support role.
- Demonstrate experience assisting customers both in person and through written communication, showcasing collaboration abilities and prioritizing customer-focused issue resolution.
- Deliver feedback regularly to peers and cross-team members while identifying issues across multiple aspects of Cloud Computing products and infrastructure.
- Demonstrate advanced troubleshooting expertise in networking, DNS, firewalls, methodical Linux administration, Kubernetes, APIs, and object storage.
- Possess a baseline knowledge of managing AI infrastructures and working with AI operating systems and AI storage solutions like VAST.
- Use observability tools such as Prometheus, Grafana, and Loki to analyze and troubleshoot customer-impacting issues.
Benefits
- Flexible working hours
- Professional development opportunities
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