Transforming the way businesses purchase, pay, and get paid
Enrollment Specialist, Payments
Location
Iowa + 1 moreAll locations: Iowa | Nebraska
Posted
2 days ago
Salary
$20 - $22 / hour
Seniority
Senior
Job Description
Enrollment Specialist, Payments
Corcentric
• Spend a significant portion of time on the phone, proactively calling suppliers and businesses to support profile activation within the Corcentric payment network. • Apply excellent communication skills and product knowledge to encourage companies to convert to electronic payments by joining Corcentric payment network. • Respond to supplier objections and provide information on the benefits of joining the payment program. • Utilize Excel spreadsheets to complete enrollment-related tasks efficiently. • Maintain accurate and up-to-date customer records in the Customer Relationship Management (CRM) system, including tracking interactions, updating account details, and referencing historical data. • Communicate with customers through the case management system to address inquiries and provide support. • Reference internal knowledge bases, FAQs, and other resources to quickly locate answers to customer questions. • Conduct online research using search engines and websites to gather or verify business contact information. • Coordinate vendor needs across communication channels, managing sensitive data in CRM and related systems to ensure timely and accurate responses. • Diagnose and resolve vendor issues independently or escalate complex concerns to a Team Lead or Manager when necessary. • Follow organizational protocols when interacting with vendors, focusing on active listening, empathy, and effective resolution of concerns. • Demonstrate empathy and attentiveness in customer interactions, acknowledging their needs and responding appropriately during phone conversations.
Job Requirements
- Excellent verbal, written and interpersonal communication skills, with a focus on quality service delivery.
- Intermediate level of proficiency with PC software (MS Office applications, internet and web-based applications)
- Attention to detail and accuracy in data entry and case management.
- Accountability and time management to meet deadlines independently.
- Strong collaboration skills with eagerness to contribute to a positive team dynamic.
- Ability to quickly learn new skills and apply them effectively in a fast-paced, dynamic work environment.
- Coachability and a willingness to improve through feedback.
- Experience with CRM systems, Excel, and online payment platforms
- Prior experience in a Payments Processing or Financial Operations role
Benefits
- Generous annual paid time off program that increases with tenure
- Eight paid holidays plus three personal holidays to recognize or celebrate an occasion that is important to you
- An annual paid day off to volunteer for causes that are near and dear to you
- Paid maternity, paternal/secondary caregiver, and adoptive parent leave
- Company-paid life and disability insurance
- 401k program with a company match
- Medical insurance plan options ranging from a traditional PPO to High Deductible Health Plan options that feature a company HSA contribution
- Dental plan – including orthodontia coverage
- Vision plan – including discount for LASIK surgery
- All medical, dental, and vision insurance plans are available from the first of the month following your start date – no extended waiting period to be eligible!
- A no-cost Employee Assistance Program - 24/7 access to confidential counseling services and a wide range of additional support and professional services
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