• Successfully complete virtual paid training program which requires passing tests each week. • Serve as the primary point of contact for customers who have questions about their utility service. • Typical inquiries include starting or stopping service, billing questions, and payment assistance • Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions • Maintain a thorough understanding of products, services and policies to effectively assist customers • Accurately document customer interactions and transactions across all tools/platforms • Collaborate with other departments to resolve customer issues and escalate complex problems as necessary • Strive to exceed customer satisfaction goals and performance metrics • Continuously seek opportunities to improve the customer experience and streamline processes • Stay updated on product knowledge and industry trends to better assist customers • Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

Title: Support Coordinator - Melbourne Location: Melbourne Australia Job Description: Are you a passionate, experienced Support Coordinator looking to join an enthusiastic and motivated team? Welcome to Leisure Networks! We are a dedicated, innovative not-for-profit community organisation with over three decades of experience supporting customers and communities to connect and thrive. Having just embarked on our ambitious new strategy, LN Next, now is the perfect time to join our team as we continue working to provide our customers with our unique and tailored services and programs. We are currently seeking a full-time Support Coordinator to join our Melbourne team. This hybrid role will be based in Forest Hill and from a home office. Why Work With Us? Here at Leisure Networks, we take enormous pride in delivering a supportive, fun and high-energy workplace that allows our staff to be themselves, develop their skills and achieve their goals! In our most recent engagement surveys: - 90% of our staff felt that they were part of a team - 87% of our staff agreed that Leisure Networks allows staff to make a positive difference - 90% of our staff felt that they were part of a team - 86% of our staff are proud to work for Leisure Networks In addition to our fabulous culture, we also offer a range of employee benefits, including salary packaging, a detailed induction and orientation program to set you up for success, ongoing training and support from a dedicated and hands-on management team and access to personal, health, financial and wellbeing assistance through our Employee Assistance Program. Your New Role! Our Support Coordinators work tirelessly to support customers with an NDIS plan to connect to their communities and plan for their future. The primary focus of this role is capacity-building, working alongside our customers to strengthen support networks, promote independent decision-making and build confidence and skills across all domains of life. Key accountabilities include regular engagement with a caseload of fantastic LN customers, researching and coordinating available support options, participating in care team meetings and actioning any resulting follow-up items and completing all associated administrative tasks, including maintaining accurate and timely case notes. To be successful in this role, you will bring: - proven experience in a Support Coordination role - a tertiary degree in Social Work, Allied Health or equivalent discipline, with relevant field experience as per the NDIA Quality and Safeguards Framework (desirable) - in-depth knowledge and understanding of the NDIS, including Support Coordination functions and levels - demonstrated experience utilising a range of community-based supports to assist participants to achieve their goals - the ability to build rapport and strong working relationships with customers, by demonstrating accountability, adaptability, professionalism and engagement - a passion for supporting customers to achieve their goals and build their capacity across all aspects of their life - sound knowledge of financial procedures, including quoting and budgeting - very strong written communication skills, with a focus on the ability to write accurate, clear and informative reports, case notes and other communications that meet the needs of the intended audience - the ability to work autonomously and independently - proficiency in the use of IT systems and processes, with the ability to learn and utilise new systems as required - proven experience working to set outcomes, with the ability to establish priorities and meet timelines and targets - the ability to work positively and constructively within a team environment, doing what needs to be done to support the customer - a current NDIS Worker Screening check (or willingness to obtain) - a current Working With Children Check Employee card (or willingness to obtain) - a current Victorian drivers licence and roadworthy vehicle - evidence of at least one dose of COVID-19 vaccination

• Serves all Derick Dermatology providers with patient after visit contacts involving pathology/laboratory results, scheduling follow-ups, and prescription questions • Monitors and tracks lesions that require tracking to completion • Keeps outstanding or incomplete tasks below a certain level in various systems • Maintains individual phone system metrics in Phone Queue and Answer Rates to meet team goal • Additional responsibilities as assigned

• Respond to customer inquiries via inbound messages • Assist customers in navigating the music streaming platform • Troubleshoot technical issues • Ensure customers have the best possible listening experience