• Conduct crisis screenings over the phone with those seeking shelter entry into Fairfax County’s shelter for those fleeing domestic violence or callers seeking DV/SV/Human trafficking/Stalking resources. • Provide emotional support through supportive listening, trauma informed, crisis intervention, advocacy and safety planning in addition to providing resources whenever possible and requested. • Provide problem solving, safety planning, education, advocacy to callers as appropriate • Provide appropriate community referrals and work collaboratively with other community agencies to provide comprehensive services for callers where possible and appropriate. • Have a quiet workspace with reliable wi-fi connection to conduct calls professionally and privately while maintaining caller privacy. • Answer every call that comes to the hotline during shift. • Promptly document all calls in required systems, maintain strict confidentiality, and ensure all required information is gathered and recorded. • Ability to navigate and utilize digital platforms for tracking/storing information. • Submit all completed and required documentation no later than the end of a shift. • Adhere to all agency and department policies and procedures. • Remain knowledgeable of best practices related to DV/SV/Human Trafficking/Stalking as well as internal policies and processes that may impact shelter eligibility. • Attend virtual supervision and staff meetings, ongoing training and quarterly meetings, which may be in person periodically. • Communicate regularly with Hotline Program Manager to report the start of your shift, any changes in your schedule, and any challenges you experience answering calls. • Maintain regular communication with supervisor to seek support guidance during shift to process challenging calls if/when necessary. • Consistent showing up to shifts on time and communicating in advance if unable to cover any agreed upon shift. • Ensure compliance with all agency policies. • Exemplify the Shelter House core values; Inclusivity, Collaboration, Accountability, Respect and Empowerment. • The FT Hotline Specialists (Monday –Friday) can expect to have additional administrative duties during periods of down time. • Other Duties as assigned.

• Conduct crisis screenings over the phone with those seeking shelter entry into Fairfax County’s shelter for those fleeing domestic violence or callers seeking DV/SV/Human trafficking/Stalking resources. • Provide emotional support through supportive listening, trauma informed, crisis intervention, advocacy and safety planning in addition to providing resources whenever possible and requested. • Provide problem solving, safety planning, education, advocacy to callers as appropriate. • Provide appropriate community referrals and work collaboratively with other community agencies to provide comprehensive services for callers where possible and appropriate. • Have a quiet workspace with reliable wi-fi connection to conduct calls professionally and privately while maintaining caller privacy. • Answer every call that comes to the hotline during shift. • Promptly document all calls in required systems, maintain strict confidentiality, and ensure all required information is gathered and recorded. • Ability to navigate and utilize digital platforms for tracking/storing information. • Submit all completed and required documentation no later than the end of a shift. • Adhere to all agency and department policies and procedures. • Remain knowledgeable of best practices related to DV/SV/Human Trafficking/Stalking as well as internal policies and processes that may impact shelter eligibility. • Attend virtual supervision and staff meetings, ongoing training and quarterly meetings, which may be in person periodically. • Communicate regularly with Hotline Program Manager to report the start of your shift, any changes in your schedule, and any challenges you experience answering calls. • Maintain regular communication with supervisor to seek support guidance during shift to process challenging calls if/when necessary. • Consistent showing up to shifts on time and communicating in advance if unable to cover any agreed upon shift. • Ensure compliance with all agency policies. • Exemplify the Shelter House core values; Inclusivity, Collaboration, Accountability, Respect and Empowerment. • The FT Hotline Specialists (Monday –Friday) can expect to have additional administrative duties during periods of down time. • Other Duties as assigned.

• Provide telephone triage for hospice patients and families • Assess patient conditions and determine appropriate next steps • Collaborate with on-call teams to coordinate care and resources • Accurately document all communications and interventions • Maintain a calm and professional demeanor while handling urgent calls.

• Strategically plan and engage within the assigned territory as a scientific and medical expert in GIST and Systemic Mastocytosis • Help shape marketing strategy by translating complex scientific data into actionable clinical insights • Support strategic priorities developed in collaboration with Medical Affairs and Patient Advocacy • Develop and implement a territory strategy aligned with regional business objectives • Lead scientific engagement with thought leaders, subject matter experts, and HCPs • Build and maintain a strong network of experts • Facilitate investigator-initiated research and real-world evidence proposals • Support the Market Access team in delivering educational programs as needed • Support Clinical Development to identify clinical trial sites as needed • Collaborate with Research and Scientific Affairs to identify and engage KOLs • Demonstrate proactive, innovative thinking to support regional and corporate objectives • Maintain required training and adhere to all compliance standards • Develop and implement educational outreach strategies • Support scientific congresses through booth staffing and meeting coordination • Monitor competitive activities and trends; communicate insights across teams • Lead onboarding and ongoing training for new colleagues • Foster a collaborative, innovative culture • Complete administrative tasks accurately and on time • Travel up to approximately 80% within the assigned territory