• Responsible for profitable growth and continuous improvement of WM sales results within the Environmental Solutions sub-segment. • Partners with Area Sales Directors to execute programs for Key Accounts within the Industrial and Environmental Solutions sub-segment. • Functions as the lead for implementation of Industrial and Environmental segment initiatives on an enterprise-wide basis. • Promotes communication and coordination within the Area’s sales organization by compiling and analyzing key Account sales data. • Provides guidance and identifies additional opportunities to accelerate growth and guide the Field-based and Inside Sales team. • Engages in budget and planning process regarding Sales target setting for WM’s sales to key account businesses. • Analyzes data and trends to identify growth and price related performance opportunities.

• Lead day-to-day billing operations, including charge capture, claim submission, edits/work queues, and billing accuracy • Drive process improvements to enhance clean claim rate, reduce rework, and accelerate reimbursement timelines • Partner with Coding, A/R, and Denials teams to ensure alignment across the revenue cycle and reduce downstream issues • Monitor key performance indicators (KPIs) such as clean claim rate, billing lag, denial rates, and cash conversion metrics • Identify trends and root causes of billing errors, edit failures, and payer denials, implementing sustainable solutions • Ensure compliance with CMS regulations, payer guidelines, and internal policies across all billing functions • Oversee and standardize workflows, policies, and procedures to support consistency and scalability across teams • Serve as an escalation point for complex billing issues, payer disputes, and client concerns • Partner with Technology and Operations teams to optimize billing systems, automation, and reporting capabilities • Lead, mentor, and develop high-performing teams, fostering a culture of accountability and continuous improvement

• Lead enterprise revenue recovery strategy across denials management, A/R follow-up, appeals, and underpayment resolution • Develop and execute initiatives to reduce write-offs, improve overturn rates, and accelerate cash collections • Identify and recover revenue from previously written-off or underpaid claims through targeted audits and recovery efforts • Establish and monitor key KPIs including A/R aging, denial rates, recovery yield, and cash acceleration metrics • Drive root cause analysis across denial trends and implement enterprise-wide prevention strategies • Partner closely with Coding, Clinical, Billing, Compliance, and Payer Strategy teams to reduce revenue leakage and improve claim accuracy • Oversee escalation management for complex payer disputes, high-value accounts, and systemic recovery barriers • Lead standardization of workflows, policies, and recovery strategies across multiple clients or regions • Provide executive reporting and insights to senior leadership, including financial impact, trends, and optimization opportunities • Build and develop high-performing recovery and A/R teams, fostering accountability and continuous improvement

Role Description Under the direction of the Vice President of Revenue Cycle, the Director of Revenue Integrity oversees the Revenue Integrity Department. The Director is responsible for supporting the enhancement and maintenance of properly functioning revenue capture processes at Mosaic Life Care. - Works across the organization, collaborating with Managed Care, Finance, Technology Services, and clinical teams to ensure accurate, timely, and compliant revenue posting and reimbursement. - Provides guidance and oversight for: - Charge description master integrity - Patient account charge audits - Regulatory audits and appeals - Underpayment recovery - Denials management for hospital and physician clinic services - Supports and manages the technical charge capture systems, processes, and workflows of revenue-generating departments to ensure timely and accurate recording of revenue, in accordance with all applicable governmental and institutional standards, bylaws, rules, and regulations. - Provides information to charge capture teams and operational directors/managers related to mechanisms of charge triggers, controls and reconciliation, and coding purposes of compliant billing and charging procedures. - Responsible for developing and implementing price setting methodology and procedures. - Aims to maximize operational efficiency by supporting staff functions and promoting the integrity of the revenue charge capture system. - Identifies opportunities to work with leaders in other organizational areas to ensure regulatory compliance, increase care coordination, and improve communication among departments. - Directs the overall functions of assigned areas across the continuum to support quality, cost, and satisfaction outcomes. - Assures department is appropriately staffed and provides performance feedback. - Assures appropriate management of Revenue Integrity and all other utilization functions. - Interacts with leadership and front-line caregivers across the organization to accomplish department goals and assures that department objectives align with Mosaic's Mission/Vision/Values and Strategic Priorities. - Responsible for designing and leading integrated (enterprise) Revenue Integrity services. - Direct reports include: Revenue Integrity Manager and underpayments team. Qualifications - Experience in revenue cycle management. - Strong leadership and management skills. - Excellent communication and collaboration abilities. - Knowledge of regulatory compliance and billing procedures. Requirements - Bachelor's degree in a related field; Master's degree preferred. - Minimum of 5 years of experience in revenue integrity or related areas. - Proven track record of successful project management. - Ability to analyze complex data and develop actionable strategies. Benefits - Competitive salary and performance-based incentives. - Comprehensive health benefits. - Retirement savings plan with employer match. - Opportunities for professional development and advancement.