• Partner closely with sales, account management, marketing, finance, and leadership teams to standardize workflows, improve systems of record, and shape how AI becomes embedded in the day-to-day operation of the Commercial organization. • Identify opportunities to build, test, and deploy AI-powered tools, workflows, and interfaces that help teams access information, automate work, and make better decisions.

1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that. But we're going further. Over 75,000 providers across all 50 states run their practice on our software, serving over 1 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale. We aren't just a billing layer; we are becoming the platform where care actually happens. We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better. About This Role: Every month, hundreds of thousands of patients and providers interact with Headway's support systems. Today, most interactions are handled by human agents working across disconnected tools. We believe CX is a product, not just a department — and the right product leader can transform how Headway supports its customers while dramatically improving both satisfaction and cost efficiency. As Director of Product for CX, you will build Headway's CX product function from the ground up. You'll own the product vision and strategy for how patients and providers get help — from AI-powered self-resolution to context-aware agent tooling to the feedback loops that connect support insights back to the product. You will: - Define the vision and strategy for Headway's CX product — spanning AI-powered resolution, agent tooling, proactive engagement, channel strategy, knowledge systems, and the feedback loops that connect support insights back to the product. - Build and lead a team of product managers focused on reducing cost-to-serve while increasing resolution quality and customer satisfaction. - Own the AI resolution layer — build the agentic workflows and API integrations that enable the AI agent to actually resolve problems, not just answer questions. Define the autonomy framework: what AI handles without human involvement, what needs guardrails, and what requires a human. - Build proactive engagement — systems that contact customers before they discover problems. Shift Headway's CX from reactive to proactive. - Launch and unify all contact channels — email, text, and voice — with intelligent routing that delivers differentiated experiences based on customer context, value, and issue type. - Own the knowledge and quality layer — machine-readable SOPs, AI evaluation frameworks and crisis escalation pathways. - Partner deeply with CX Operations to build agent tooling that makes human agents dramatically more effective — AI copilot, full journey context, auto-generated summaries. - Close the feedback loop: build the system that identifies the highest-impact product defects driving support volume and surfaces them to insurance platform teams for upstream fixes. - Establish measurement frameworks that connect CX product investments to business outcomes.. You'd Be a Great Fit If... - You are a product leader with 8+ years of experience, including at least 3 years managing PMs, with a track record of building CX/support products at scale. - You have a strong point of view on how AI will transform customer support — and you've shipped AI-powered CX products. - You've launched or scaled multi-channel CX systems and used intelligent routing for personalized experiences. - You've demonstrated the ability to simultaneously reduce support costs and improve customer satisfaction. - You thrive at the intersection of product and operations. - Nice to have: experience in healthcare, insurance, or other industries with complex customer interactions. Compensation and Benefits: The expected base pay range for this position is $300,000 - $375,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level. We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential. - Benefits offered include: - Equity compensation - Medical, Dental, and Vision coverage - HSA / FSA - 401K - Work-from-Home Stipend - Therapy Reimbursement - 16-week parental leave for eligible employees - Carrot Fertility annual reimbursement and membership - 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st - Flexible PTO - Employee Assistance Program (EAP) - Training and professional development We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview. Headway participates in E-Verify. To learn more, click here. A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.

The MongoDB Query Team is seeking a Senior Staff Product Manager to provide division-wide, product leadership for our fast, modular distributed query engine and flexible query system. As the most senior product management contributor, you will shape the multi-year strategy, product architecture, and market trajectory for the entire Query business unit. You will be the primary product authority on the most complex trade-offs, anticipating systemic risks and cutting through structural friction that blocks multiple teams and initiatives. This role requires collaboration with distinguished engineers to rigorously debate strategy and pressure-test assumptions and advise executive leadership on options that balance long-term monetization, strategy, and business outcomes. And, where relevant, owns the pricing and monetization strategy for the product line. We are looking to speak to candidates who are based in Ontario for our hybrid working model. Responsibilities - Product Vision and Roadmap: Spearhead strategic unity across multiple product areas over a multi-year horizon to drive a coherent product experience - Business Leadership: Originate and de-risk the division’s most consequential strategic bets, owning rigorous business cases and advising leadership on multi-year economic outcomes - Customer Advocacy: Engage with strategically significant customers at the senior level (e.g., advisory boards and executive briefings) to surface cross-portfolio opportunities and inform the roadmap - PM Excellence: Elevate the global standard of product management by mentoring Staff and Senior PMs and pioneering new data-driven playbooks across the organization. Create frameworks and standards for customer and market research that others use for conducting high-quality customer and market research - Cross-Functional Alignment and Execution: Partner with Directors and VPs to shape investment allocation and sequencing across the query, developer experiences, and core database portfolio - Market and Engagement: Act as a primary external face for the product line, representing MongoDB to the industry, developers, standards bodies and at major conferences Requirements - Experience: 10+ years of professional experience, including significant leadership in product management for platform, infrastructure, or database domains - Communication: Exceptional ability to communicate complex technical issues simply and convincingly to a wide range of audiences, including executive leadership - Strategic Execution: Proven success in delivering complex cross-functional projects and the ability to write, defend, and execute on multi-year business cases - Education: B.Sc. in a technical discipline, with Computer Science preferred, or equivalent relevant experience - Domain Expertise: Deep technical fluency in database query engines, query languages (SQL, MQL, etc.), developer experiences, distributed systems, and potentially AI platform tooling or LLM orchestration Nice to Have - MBA, M.Sc., or Ph.D. in relevant technical or business domains - Experience with MongoDB or other non-relational database technologies - Demonstrated success leading products targeting developer personas in fast-paced, growing environments - Familiarity with open-source and cloud-native technologies About MongoDBMongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req. ID: 2273467505 AI is used to review applications based on job-related criteria and does not replace human decision-making. The hiring team decide who moves forward. MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, Registered Retirement Savings Plan (RRSP) with employer match, mental health counseling, backup child and elder care, and health, dental, and vision benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to candidates based in Canada. MongoDB’s base salary range for this role in Canada is: $173,000—$240,000 CAD

The MongoDB Query Team is seeking a Senior Staff Product Manager to provide division-wide, product leadership for our fast, modular distributed query engine and flexible query system. As the most senior product management contributor, you will shape the multi-year strategy, product architecture, and market trajectory for the entire Query business unit. You will be the primary product authority on the most complex trade-offs, anticipating systemic risks and cutting through structural friction that blocks multiple teams and initiatives. This role requires collaboration with distinguished engineers to rigorously debate strategy and pressure-test assumptions and advise executive leadership on options that balance long-term monetization, strategy, and business outcomes. And, where relevant, owns the pricing and monetization strategy for the product line. We are looking to speak to candidates who are based in Alberta, British Columbia, Manitoba, Nova Scotia, or Quebec for our hybrid working model. Responsibilities - Product Vision and Roadmap: Spearhead strategic unity across multiple product areas over a multi-year horizon to drive a coherent product experience - Business Leadership: Originate and de-risk the division’s most consequential strategic bets, owning rigorous business cases and advising leadership on multi-year economic outcomes - Customer Advocacy: Engage with strategically significant customers at the senior level (e.g., advisory boards and executive briefings) to surface cross-portfolio opportunities and inform the roadmap - PM Excellence: Elevate the global standard of product management by mentoring Staff and Senior PMs and pioneering new data-driven playbooks across the organization. Create frameworks and standards for customer and market research that others use for conducting high-quality customer and market research - Cross-Functional Alignment and Execution: Partner with Directors and VPs to shape investment allocation and sequencing across the query, developer experiences, and core database portfolio - Market and Engagement: Act as a primary external face for the product line, representing MongoDB to the industry, developers, standards bodies and at major conferences Requirements - Experience: 10+ years of professional experience, including significant leadership in product management for platform, infrastructure, or database domains - Communication: Exceptional ability to communicate complex technical issues simply and convincingly to a wide range of audiences, including executive leadership - Strategic Execution: Proven success in delivering complex cross-functional projects and the ability to write, defend, and execute on multi-year business cases - Education: B.Sc. in a technical discipline, with Computer Science preferred, or equivalent relevant experience - Domain Expertise: Deep technical fluency in database query engines, query languages (SQL, MQL, etc.), developer experiences, distributed systems, and potentially AI platform tooling or LLM orchestration Nice to Have - MBA, M.Sc., or Ph.D. in relevant technical or business domains - Experience with MongoDB or other non-relational database technologies - Demonstrated success leading products targeting developer personas in fast-paced, growing environments - Familiarity with open-source and cloud-native technologies About MongoDBMongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req. ID: 2273467505 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, Registered Retirement Savings Plan (RRSP) with employer match, mental health counseling, backup child and elder care, and health, dental, and vision benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to candidates based in Canada. MongoDB’s base salary range for this role in Canada is: $173,000—$240,000 CAD