Role Description Educe is seeking full-time Project Support to join our team on a project basis. You will play a key role in building high-quality experiences for learners of a digital learning and engagement platform, as the project’s main priority. Key Responsibilities: - Learning Design & Management - Assist in the design and development of online training courses, including comprehensive programmes and short-format modules. - Collaborate with lead instructors to develop course materials, interactive learning activities, and assessments aligned with course learning outcomes. - Upload, organise, and maintain course materials on the learning management system. - Perform Vietnamese-English and English-Vietnamese translation tasks across varied formats including video subtitles, documentation, and user interface content. - Assist in organising and managing online learning activities and coaching sessions. - Project Administration & Customer Support - Coordinate with internal teams and external partners to ensure smooth execution of project activities and timelines. - Prepare progress reports and updates for various stakeholders. - Handle customer queries via different channels. - Other: Complete ad hoc duties as assigned. Qualifications - Must be fluent in both English and Vietnamese (IELTS 7.5 or higher). - Prior experience in the education sector, instructional design, or customer support. Provide concrete evidence of your performance in those roles. - Experience with learning management systems and digital platforms. - Strong written and verbal communication skills. - Growth mindset with passion for learning new things. - Keen attention to detail. - Strong multitasking abilities. - Competent and confident in tech-heavy environments with the ability to adopt new technological tools quickly: Hands-on, multi-tech proof with 10+ tools in the last 12 months (specify which tools). - Self-motivated with the ability to work independently in a remote setting. Benefits - Dynamic remote work environment with flexible working hours. - Intensive training and promotion opportunities. - Being part of an international team that embraces change and pursues continuous learning. - Coaching for personal and professional development planning. Other Information - Remote full-time position (40 hours per week). - Project-based employment: 1-year contract, renewable based on performance and adaptability. - Salary: 10 - 12 million VND per calendar month depending on experience. - Application MUST include a cover letter and professional references: CV (≤2 pages) + Evidence Pack/Portfolio + 3 referees + links. - This position will lead to long-term higher salaries and benefits for the right candidate. - Unless you can meet our high standards, do not apply and you will waste your time. Incomplete applications will not be reviewed.

• Assist in the planning and execution of marketing campaigns, product launches, and brand initiatives from kickoff through delivery. • Maintain and update project plans, timelines, and task trackers to ensure all stakeholders are aligned. • Schedule and facilitate project meetings, prepare agendas, and distribute meeting notes and action items. • Track project milestones, flag risks, and proactively escalate blockers to senior project managers or department leads. • Serve as a point of contact between internal teams. • Coordinate asset delivery and approvals across internal teams. • Support resource planning by tracking team capacity and workload across active projects. • Maintain organized project documentation including briefs, status reports, and post-mortems. • Compile and distribute weekly project status updates to stakeholders. • Assist in building and refining project management templates and process documentation. • Help track project budgets and flag variances to the marketing operations team. • Assist team members when needed to accomplish team goals.

• Ensure a project's success by specifying goals, strategy, and staffing. • Schedule project deliverables, track milestones and progress, identify required tasks and risks, develop contingency plans, and allocate available resources. • Manage client-signed contracts, all commercial agreements, and all project documentation. • Ensure the appropriate billability of project hours by allocating time and expenses to the proper charge codes. • Ensure timely submission of resource forecasts. • Build effective relationships by using highly developed soft skills. • Identifies, resolves, and documents client-side and internal issues. • Management of resources and customers across multiple international time zones.

Role Description PMIII / Manager will have extensive knowledge of the EPMO function and department processes. This role will partner with the VP of EPMO in developing standards, processes, and tools used for effective project scheduling and to set/manage quality targets. PMIII / Manager will help establish data collection and reporting processes to capture key metrics of project activities. This role will be responsible for reporting on the EPMO project portfolio, providing managerial oversight, guiding and directing the work, staff, and operations of this functional area. - Monitor project scope, costs, schedules, staffing, communications, outside vendors, and contractual deliverables. - Lead and manage high visibility projects/programs with little day-to-day guidance from VP of EPMO. - Direct an assigned team of resources to fulfill approved organizational strategic projects. - Utilize appropriate project delivery methodology (i.e., standard waterfall, agile) and ensure adherence to the selected methodology. - Manage scope definition, planning, management of scope, regular status reporting, risk/mitigation, and collaboration with leaders and subject matter experts. - Ensure all project stakeholders and leaders are kept apprised of status, risks, issues, etc. - Lead project team members including subject matter experts and other resources assigned to their strategic initiatives/projects. - Provide guidance, support, and coaching to Project Managers on the team. - Indirectly supervise external resources including contract talent, programmers, and consultants. Qualifications - 5-8 years of experience in managing complex medium-large scale programs/projects involving multiple cross-functional disciplines and/or geographical regions. - Extensive experience in delivering projects through the full project life cycle. - Experience in operational efficiency initiatives. - Experience in integrated business applications solutions development, testing, and implementation. - Experience working in a high-level collaborative environment and promoting a teamwork mentality. - Comprehensive knowledge of resource management planning and execution methodologies. - Strong demonstrated knowledge of quality planning, quality control, and quality improvement models and techniques. - Strong knowledge of delivery systems and process interdependencies and connectivity of Retail channels (branches, call center, digital), Operations, Lending, Accounting/Finance, Marketing, and Training. - A thorough understanding of operations, business processes, systems development lifecycle, project/organization change management. - Strong project management skills and understanding of project planning techniques and methodologies. - Ability to produce detailed project plans, project dependencies, resource plans, and cost estimates. - Excellent communication skills, both written and orally. - Effective team building and demonstrated ability to empower, coach, and mentor. - Strong presentation, interpersonal skills with all levels of staff, time management, and organizational skills. - Strong vendor management and contract negotiation skills. - Demonstrated ability to communicate with stakeholders, gather requirements, and develop thoughtful solutions. Requirements - Professional Project Management Certification (PMP or similar designation). - Strong sense of personal accountability regarding project delivery. - Ability to evaluate and assess organizational climate and cultural “readiness” for operational changes. - Must be able to learn, understand, and apply new technologies. Benefits - Medical - Dental - Vision - Life Insurance - Flexible Spending Account - 401(k) Matching - Paid Time Off - Training Provided - Tuition Reimbursement