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Configuration Specialist – Professional Services
Location
Colombia
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Configuration Specialist – Professional Services
PartnerOne
• Execute configuration tasks within MCP across assigned capability groups, including but not limited to core platform setup, workflow configuration, document/imaging setup, reporting, and system integrations. • Support onshore implementation consultants throughout the full project lifecycle — from requirements gathering and design-and-build through acceptance testing, UAT, and go-live. • Contribute to the development and maintenance of Statements of Work (SOWs), configuration documentation, and implementation estimates under onshore direction. • Resolve open support tickets and defects within assigned capability areas, following established triage and escalation protocols. • Participate in asynchronous client-facing communications (e.g., written status updates, defect clarifications, documentation requests) as directed by the onshore lead. • Maintain accurate records of configuration progress, open items, and ticket status in project tracking tools (e.g., ADO, Jira, Smartsheet). • Follow defined configuration standards, naming conventions, and quality checklists to ensure consistency and accuracy across deliverables. • Collaborate actively with onshore team members, contributing to daily or weekly coordination touchpoints and async communication channels. • Support internal automation and AI-assisted implementation initiatives by executing structured tasks within established workflows.
Job Requirements
- Experience working with a Loan Origination System (LOS), mortgage servicing platform, or other financial services software.
- Familiarity with the Mortgage Cadence Platform (MCP) — Enterprise or Essentials tier — is a strong plus.
- Experience in mortgage industry processes, including loan origination, underwriting, closing, or post-closing workflows.
- Exposure to workflow configuration, rules engines, document management, or system integrations in an enterprise SaaS environment.
- Experience supporting or contributing to SOW development, effort estimation, or requirements documentation.
- Familiarity with SQL, scripting, or basic automation concepts is a plus.
- Prior experience working in a nearshore or offshore delivery model, particularly supporting U.S.-based clients or team
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