• Supervise a team of Member Advocates (phone agents) and Processors focusing on daily operations to include staffing, problem resolution, reporting and quality assurance • Assist in the hiring, training and development of all new team members • Handle and resolve escalated caller inquiries • Assist with inbound and outbound calls during peak times to maintain services levels • Assist with producing reports and providing statistical information to management as requested • Conduct audits within the team to identify and implement workflow efficiencies • Perform and oversee quality review feedback with team members • Monitor workflow and department processes to improve call handling, system knowledge and communication skills, ensuring quality performance metrics are met • Consult with management to improve effectiveness and efficiency of workflow and communicate trends and escalated issues as appropriate • Ensure that all regulatory requirements are met and comply with internal policies and procedures

• Comprehensive Intake Evaluations: Conduct thorough psychiatric evaluations and assessments for the 2–26 age range, establishing a strong clinical foundation for each patient's care journey. • Whole-Child Integration: Collaborate with therapists to develop individualized treatment plans that address the root cause of behavior and ensure patients are matched to the right ongoing provider. • Family Empowerment: Educate parents and caregivers during the intake process, helping them understand their child's diagnosis and navigate next steps in their mental health journey. • Clinical Excellence: Oversee diagnostic testing and maintain thorough, HIPAA-compliant intake documentation.

• Conduct thorough psychiatric evaluations, assessments, and diagnoses for children, adolescents, and young adults. • Develop personalized treatment plans and provide medication management that addresses the unique needs of each patient. • Spend the necessary time with patients and families to truly understand their experiences, educate them about treatment options, and provide ongoing support. • Monitor patient progress against care goals, adjusting treatment plans as needed to ensure positive outcomes. • Work closely with therapists and other healthcare professionals to create integrated treatment plans that address the whole child. • Provide consultation and education to patients and their families, helping them understand diagnoses, treatment options, and how to support their child's mental health journey.

• Conduct thorough psychiatric intake evaluations for children, adolescents, and young adults • Develop individualized treatment plans that establish a strong clinical foundation for each patient's ongoing care journey • Build trust and connection that sets patients up for long-term engagement in care • Ensure every patient is connected to the right ongoing provider and treatment approach • Work closely with therapists and other healthcare professionals to create coordinated treatment plans • Provide consultation and education to patients and their families during the intake process