We believe a run can change a day, a life, the world
Senior Wholesale Specialist
Location
United States
Posted
1 day ago
Salary
$20 - $32 / hour
Seniority
Senior
Job Description
Senior Wholesale Specialist
Brooks Running
• Communicate with internal and external customers via email, phone, and other communication channels, providing timely, accurate responses to inquiries and building relationships • Oversee the unique needs and requirements of specialized accounts and queues requiring strong business knowledge and technical skills • Seek positive, timely solutions to all customer questions and concerns, using a variety of system resources • Process data entry and order management tasks for orders and returns that require exception handling • Work with cross-functional teams (Marketing, eCommerce, Supply Chain, Distribution, Credit, etc.) to support business interactions for your focused channel of business • Gather data from patterns, issues, or factors you identify in the course of your work and share with the Leadership team to inform decisions on improving customer experience • Support Systems Team with data entry and other administrative tasks needed for system development, implementation, upgrades, and testing • Participate in the creation and optimization of customer-facing content for our Help Center for your channel of business • Participate in creating and modifying content for our Specialist-facing Helpdesk, Procedure Flow • Partner with our training team to help new team members onboard by offering expertise in practice sessions • Handle escalated customer situations as needed • Other duties as assigned • Manage orderbook responsibilities for the largest National customers. • Facilitate fulfillment of orders through partnership with DC team and understanding of individual customer shipping requirements.
Job Requirements
- Associates degree or equivalent experience preferred
- 2+ years customer service experience with previous experience as a Runner Experience Specialist or demonstrated ability to perform the functions of the role to the highest standard
- Intermediate to advanced proficiency in Microsoft suite, specifically Word, Excel, Outlook, Teams, PowerPoint
- Advanced understanding and proficiency in the systems required in the lifecycle of an order: Enterprise Resource Planning tool, Order Management System, Payment systems, Sales Force Commerce Cloud, & Warehouse Management Systems, reporting tools, as needed per channel of service
- Excellent verbal and written communication skills, demonstrating effective listening and delivery of complex information through concise, clear communication
- Demonstrated excellence serving customers as proven through achievement in team KPIs
- Able to work in a fast-paced environment while maintaining a positive attitude, balancing conflicting priorities to execute the most urgent work first
- Ability to manage adverse situations positively
- Proven ability to work effectively independently as well as with a team
- Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company
- Ability to quickly analyze the details of a situation and provide solutions, making recommendations when multiple solutions exist to create the best outcomes
- Demonstration of innovation and initiative—always looking at improving our products and processes while also displaying a willingness to dive into the details and help wherever necessary
- Embraces and lives the Brooks values
- 1+ Years of Wholesale Order Management Experience
- Ability to analyze data to identify inaccuracies or unexpected results
Benefits
- medical, dental, vision, life and AD&D insurance
- disability insurance
- HSA and employer contribution
- FSA
- family & fertility assistance
- 401K Savings Plan and match
- employee assistance program
- transportation assistance
- three to five weeks of paid time off
- eleven paid holidays
- paid sick and parental leave
- annual bonus based on company performance
- product discounts
- employee recognition
- fitness discounts
- volunteer and donation benefits
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