• Recruit and train childcare centers and family childcare providers participating in CACFP • Conduct on-site monitoring reviews and in-home provider visits • Provide technical assistance and customer support to ensure program compliance • Review and process required documentation, including monthly claims and disallowances • Train providers and staff on systems such as Minute Menu • Conduct outreach activities and increase community awareness of CACFP • Maintain organized electronic files and required documentation for each provider • Build and maintain community partnerships to expand program reach and resources • Stay current on USDA, ODE, and CHA regulations and requirements • Prepare and submit accurate weekly, bi-weekly, and monthly reports • Support the development of program materials, training resources, and educational tools • Participate in regional, state, and team meetings • Follow Ohio laws related to reporting suspected child abuse or neglect • Perform other duties as assigned

• Visit patients in their home or office, drive to and from appointments, drop samples off at patient service centers or laboratories • Follow safe and accurate blood collection procedures and processing of specimens, with a high degree of accuracy • Ability to adapt in a rapid high-growth environment • Maintain close communication with the operations and patient experience team during business hours

• Visit patients in their home or office, drive to and from appointments, drop samples off at patient service centers or laboratories • Follow safe and accurate blood collection procedures and processing of specimens, with a high degree of accuracy • Ability to adapt in a rapid high-growth environment • Maintain close communication with the operations and patient experience team during business hours

• Supervise, mentor, and inspire a team of mobile phlebotomists in one or more geographical markets - multi-state! • Manage complex logistics, including supply chain, distribution, appointment assignment, and routing to ensure maximum efficiency • Assess work performance and perform appointment reviews for compliance, quality, and safety on a regular basis; accurately report all findings • Use your attention to detail to ensure accurate record keeping and compliance with all medical protocols • Act as submit matter expert in phlebotomy; provide hands on guidance with phlebotomy techniques and technical equipment, including centrifuge troubleshooting • Handle employee grievances and customer service escalations with empathetic leadership, turning challenging interactions into positive outcomes • Administer disciplinary action as appropriate • Interview and hire new mobile phlebotomists • Effectively and efficiently onboard new hires • Complete new hire and annual competency assessments for team • Ensure accurate order and patient appointment recordkeeping • Lead the interview, the hiring, and onboarding process. Administer performance reviews and disciplinary actions with a focus on professional development/growth • Use critical thinking and data driven approach to review schedules, manage budgets and approve expenses • Handle employee concerns and grievances • Review daily/weekly schedules for team and make schedule adjustments as needed; organize, plan, and assign work • Plan and manage a budget • Assist with day-to-day customer service and manager-level escalations including interactions with patients via inbound calls, outbound calls, emails, and other communication platforms • Review and approve team timecards and expenses • Provide coverage and travel to perform mobile phlebotomy job duties as needed within the territory • Travel as needed throughout your geographical territory to meet with teams and or conduct trainings