• Visit patients in their home or office, drive to and from appointments, drop samples off at patient service centers or laboratories • Follow safe and accurate blood collection procedures and processing of specimens, with a high degree of accuracy • Ability to adapt in a rapid high-growth environment • Maintain close communication with the operations and patient experience team during business hours

• Visit patients in their home or office, drive to and from appointments, drop samples off at patient service centers or laboratories • Follow safe and accurate blood collection procedures and processing of specimens, with a high degree of accuracy • Ability to adapt in a rapid high-growth environment • Maintain close communication with the operations and patient experience team during business hours

• Supervise, mentor, and inspire a team of mobile phlebotomists in one or more geographical markets - multi-state! • Manage complex logistics, including supply chain, distribution, appointment assignment, and routing to ensure maximum efficiency • Assess work performance and perform appointment reviews for compliance, quality, and safety on a regular basis; accurately report all findings • Use your attention to detail to ensure accurate record keeping and compliance with all medical protocols • Act as submit matter expert in phlebotomy; provide hands on guidance with phlebotomy techniques and technical equipment, including centrifuge troubleshooting • Handle employee grievances and customer service escalations with empathetic leadership, turning challenging interactions into positive outcomes • Administer disciplinary action as appropriate • Interview and hire new mobile phlebotomists • Effectively and efficiently onboard new hires • Complete new hire and annual competency assessments for team • Ensure accurate order and patient appointment recordkeeping • Lead the interview, the hiring, and onboarding process. Administer performance reviews and disciplinary actions with a focus on professional development/growth • Use critical thinking and data driven approach to review schedules, manage budgets and approve expenses • Handle employee concerns and grievances • Review daily/weekly schedules for team and make schedule adjustments as needed; organize, plan, and assign work • Plan and manage a budget • Assist with day-to-day customer service and manager-level escalations including interactions with patients via inbound calls, outbound calls, emails, and other communication platforms • Review and approve team timecards and expenses • Provide coverage and travel to perform mobile phlebotomy job duties as needed within the territory • Travel as needed throughout your geographical territory to meet with teams and or conduct trainings

• Handle Zendesk tickets from patients regarding appointments, issues, and missing results. • Make multiple outbound calls and send follow-up emails to resolve patient concerns. • Be the first point of contact for all our patients via phone, text, email and chat • Coordinate with doctors and physicians to retrieve lab orders • Respond to, troubleshoot, and resolve patients issues in a timely and positive manner • Coordinate with our local city teams assisting mobile specialists and provide ongoing updates to patients