• Lead high-impact qualitative research—both discovery and evaluative—working with Deaf users and broader communication stakeholders, including interpreters, hearing participants, accessibility leaders, prospective customers, and organizational decision-makers as needed. • Partner with other researchers, linguists, and sign-language data analysts to evolve shared research language, participant-validated research instruments, and systems that connect qualitative insights to measurement and long-term learning. • Design and moderate qualitative studies that prioritize ASL, are culturally fluent, and reflect Deaf users’ experience, language access, communication context, and community expectations. • Evolve video-based research protocols, improving consent practices, privacy, storage, retention, accessibility, participant rights, and ethical handling of recordings. • Ensure research methods and materials are culturally and linguistically accessible, accurately interpreted, and aligned with participants’ understanding and the study objectives. • Own the qualitative components of longitudinal follow-up, including diary studies, qualitative drivers of CSAT, and participant narratives over time. • Partner with other researchers to link qualitative insights to survey design, behavioral signals, reporting, and long-term equivalence goals. • Help maintain a healthy ASL user panel in partnership with Research Operations, including defining recruitment inputs, engagement practices, session standards, communication norms, reciprocity, and overall participant experience quality. • Engage with interpreter communities and subject-matter experts as needed, including establishing guidelines for when direct ASL sessions are appropriate and when interpreters, Certified Deaf Interpreters (CDIs), or expert reviewers are required. • Synthesize research into clear, actionable insights that help teams understand what matters now, what to expect, and what requires further validation. • Maintain research practices that are respectful, transparent, accessible, and meaningful for participants.

• Support Clarity AI on its journey to become ESMA-regulated. • Ensure companies understand data and methodological approach for their ratings. • Help evolve and expand regulatory products. • Define tools to assist clients with sustainability reporting requirements. • Contribute to research and innovation of Clarity AI products. • Identify scientifically robust solutions for clients’ needs. • Create minimum viable products/models for tech integration. • Resolve rated companies’ queries by interpreting data. • Develop technical knowledge of clients and data products. • Propose appropriate solutions for clients based on trade-offs.

• Demonstrate proficiency navigating systems, working with complex workflows, managing telephone calls, online requests, and/or faxes and other contact channels • Answer incoming calls professionally and seek to assist the patient however possible • Maintain a positive, welcoming attitude in all patient interactions • Offer prompt assistance to patients for a variety of services, including: • Registering new patients into the EHR system • Booking, canceling, and rescheduling appointments for reproductive healthcare, including abortion services • Inputting and updating insurance information • Relaying patient communications to provider • Providing patients with pre-visit instructions as needed • Transferring calls to appropriate nurse advice staff when necessary • Assist patients with identifying a provider and appointment that is appropriate for their care • Use EHR systems effectively to guide the patient’s care • Screen patient for financial support using real-time eligibility (RTE), while escalating more complex questions • Contact patients to notify when visits are canceled or rescheduled • Place the patient first in all interactions, including adhering to all HIPAA guidelines and regulations • Provide training, support, and mentoring to colleagues • Work with supervisors to achieve the established performance metric standards • Use the phone system to track activities • Participate in ongoing training and quality assurance exercises • Adhere to all established workflows, scripting, and department greetings • Meet performance goals for patient experience, quality, productivity, and all performance metrics • Participate in special projects and performs other duties as assigned • Demonstrate a commitment to CHN and Planned Parenthood’s mission related to health equity, especially centering racial equity, and deep sense of accountability to community • Demonstrate a commitment to learning about and enhancing practices related to racial equity and the impact of structural racism on healthcare systems • Work and build trust across cultural differences

• Submit proactive applications for future roles • Contribute skills and experience to shape energy transition • Engage in sustainable future initiatives with a global team