• Monitor and evaluate technicians' service performance, intervening when necessary; • Propose improvements, corrections, and adjustments to activities under their responsibility; • Ensure that the Court's standards and workflows are disseminated to the technicians; • Coordinate the execution of requests, keeping them within the agreed NMS (minimum service levels) and proposing corrective and preventive actions in case of deviations or needs; • Produce management reports and indicators according to the Court's requirements; • Perform the activities listed in Annex III – Remote and on-site support compatible with the professional profile; • Ensure appropriate professional conduct, discipline, respect, rules of conduct and courtesy in service delivery by the team; • Inform the Court about any issues that may prevent the proper progress of services; • Provide updates on the status of requests whenever requested; • Provide immediate support to the team; conduct training for technicians; • Supervise the team's daily activities; • Perform other activities not listed in this document but provided for in the Service Desk function within the ITIL framework; • Perform tasks of the same nature and degree of complexity that are compatible with the position.

• Record scripted material. • Assess AI-generated outputs for linguistic accuracy and naturalness. • Annotate errors. • Collaborate with the team to refine prompts, evaluation methods, and voice design guidelines.

• Converse with the model on classroom problems and theoretical mathematics questions • Verify factual accuracy and logical soundness • Capture reproducible error traces • Suggest improvements to prompt engineering and evaluation metrics

• Lead high-impact qualitative research—both discovery and evaluative—working with Deaf users and broader communication stakeholders, including interpreters, hearing participants, accessibility leaders, prospective customers, and organizational decision-makers as needed. • Partner with other researchers, linguists, and sign-language data analysts to evolve shared research language, participant-validated research instruments, and systems that connect qualitative insights to measurement and long-term learning. • Design and moderate qualitative studies that prioritize ASL, are culturally fluent, and reflect Deaf users’ experience, language access, communication context, and community expectations. • Evolve video-based research protocols, improving consent practices, privacy, storage, retention, accessibility, participant rights, and ethical handling of recordings. • Ensure research methods and materials are culturally and linguistically accessible, accurately interpreted, and aligned with participants’ understanding and the study objectives. • Own the qualitative components of longitudinal follow-up, including diary studies, qualitative drivers of CSAT, and participant narratives over time. • Partner with other researchers to link qualitative insights to survey design, behavioral signals, reporting, and long-term equivalence goals. • Help maintain a healthy ASL user panel in partnership with Research Operations, including defining recruitment inputs, engagement practices, session standards, communication norms, reciprocity, and overall participant experience quality. • Engage with interpreter communities and subject-matter experts as needed, including establishing guidelines for when direct ASL sessions are appropriate and when interpreters, Certified Deaf Interpreters (CDIs), or expert reviewers are required. • Synthesize research into clear, actionable insights that help teams understand what matters now, what to expect, and what requires further validation. • Maintain research practices that are respectful, transparent, accessible, and meaningful for participants.