• Promptly and accurately respond to labor requests from clients, schedule crew members, and communicate event details to both clients and the crew. • Review and update event timecards within 24 hours of the event's conclusion to ensure accuracy and timeliness. • Serve as the first point of contact during on-call hours, addressing questions or concerns from clients and technicians. • Arrange and approve travel plans for crew members as needed. • Handle additional tasks and responsibilities as required to support the team and clients.

• Receive, verify, and process medical records requests from patients, providers, and insurance companies. • Retrieve and securely transmit records internally and externally. • Maintain accurate documentation of all requests and communications. • Ensure compliance with HIPAA and privacy regulations.

• Maintain CRM and internal systems with complete, accurate, and up-to-date records • Draft and send routine client communications in a clear and professional manner • Monitor contractor attendance and ensure proper documentation • Maintain organized and audit-ready client files • Track task completion and provide weekly progress reports • Coordinate with Talent, Strategy & Growth, and People Operations teams to ensure timely execution of deliverables • Proactively follow up internally to prevent delays and bottlenecks • Escalate risks or issues early to appropriate stakeholders • Ensure adherence to Standard Operating Procedures (SOPs) • Identify workflow gaps and support process improvement documentation

• Conduct outbound cold calls using a provided script. • Follow up with potential clients via prewritten emails. • Enter all activities and data into HubSpot CRM. • Update notes and move deals through various stages within the CRM. • Set up phone appointments for potential clients to speak with our sales professionals. • Achieve a minimum of 50 calls/contacts per day.