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The Automation and Insights Platform for Healthcare Efficiency
Client Partner
Location
United States
Posted
105 days ago
Salary
$18 - $22 / hour
Seniority
Senior
Job Description
Client Partner
Smarter Technologies
• Conduct inbound and outbound patient collections using approved scripts, call flows, and established policies. • Demonstrate knowledge to address patient questions on balances, payment plans, and insurance coverage. • Process patient payments within the client system and post transactions accurately to patient ledgers. • Reprocess declined payments. • Process insurance balance transfers and manual write-offs as required. • Perform ledger modifications for pre-due date payments resulting in account credits. • Manage and rework patient accounts, including adjustments to payment plans, updating insurance information, and processing demographic changes. • Triage patient inquiries and route to appropriate departments. • Handle requests for itemized statements. • Support financial assistance applications and provide relevant guidance. • Manage patient disputes through established resolution processes.
Job Requirements
- Strong verbal and written communication skills.
- Working knowledge of healthcare billing, insurance, and patient payment processes.
- Ability to navigate Client systems with accuracy and efficiency.
- High level of integrity, confidentiality, and compliance adherence.
- Problem-solving and conflict resolution skills for handling patient disputes.
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