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Empowering every family caregiver
Family Care Associate – MA
Location
Massachusetts
Posted
2 days ago
Salary
0
Seniority
Mid Level
Job Description
Family Care Associate – MA
Abby Care
• Serve as the primary point of contact for families via phone, text, and email • Manage ongoing communication and relationships with families • Conduct high-volume outbound and inbound calls to support scheduling, documentation, compliance, and caregiver engagement • Perform routine check-in calls with families and caregivers • Hold families accountable for charting completion, scheduling adherence, and required documentation submissions • Support families through prior authorization updates and communicate denials with empathy and professionalism • Assist families and caregivers with onboarding requirements, including background check coordination • Coordinate parent/caregiver concerns, requests, and updates with internal care and operations teams • Maintain accurate and timely documentation within Salesforce and other internal systems • Escalate concerns appropriately while demonstrating strong problem-solving and resourcefulness • Navigate ambiguity and changing priorities in a startup healthcare environment • Deliver a high level of customer experience while balancing multiple conversations and operational tasks simultaneously
Job Requirements
- 3+ years of experience within the U.S. healthcare industry
- Experience working directly with patients, caregivers, or families in a healthcare setting
- Spanish fluency required (written and verbal)
- Strong experience handling phone-based customer or patient interactions
- Comfortable managing high call volumes and time-sensitive follow-ups
- Experience using Salesforce or similar CRM systems
- Excellent verbal and written communication skills in both English and Spanish
- Minimal to neutral accent with strong communication clarity
- Strong emotional intelligence and ability to navigate sensitive conversations professionally
- Highly organized with strong multitasking and prioritization abilities
- Tech-forward mindset and ability to learn systems quickly
- Ability to work independently with minimal oversight
- Resourceful problem solver who exhausts available solutions before escalating issues
- Comfortable receiving direct feedback and working in a fast-paced startup environment
- Ability to work under pressure while maintaining professionalism and empathy.
Benefits
- Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – global team members are eligible for an annual company performance bonus.
- Generous paid time off. We provide 15 days of paid time off that allow you to recharge, along with 10 paid company US holidays.
- Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat.
- Set Up for Success. We provide a company-issued laptop to support you in your role.
- Growth Opportunities. Build your leadership skills while working with teams in various markets across the US.
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