• Serve as the primary point of contact for families via phone, text, and email • Manage ongoing communication and relationships with families • Conduct high-volume outbound and inbound calls to support scheduling, documentation, compliance, and caregiver engagement • Perform routine check-in calls with families and caregivers • Hold families accountable for charting completion, scheduling adherence, and required documentation submissions • Support families through prior authorization updates and communicate denials with empathy and professionalism • Assist families and caregivers with onboarding requirements, including background check coordination • Coordinate parent/caregiver concerns, requests, and updates with internal care and operations teams • Maintain accurate and timely documentation within Salesforce and other internal systems • Escalate concerns appropriately while demonstrating strong problem-solving and resourcefulness • Navigate ambiguity and changing priorities in a startup healthcare environment • Deliver a high level of customer experience while balancing multiple conversations and operational tasks simultaneously

• Specialize in Oracle EPM / EPBCS solutions • Assist in Data Integration tasks • Utilize EPM Automate and REST APIs for automation • Work with Oracle EPM AI Agents • Collaborate with finance teams on FP&A and financial close processes

• Consult with Clients: Understand client preferences, needs, and budgets to provide customized travel recommendations. • Plan & Book Travel: Arrange flights, accommodations, transportation, excursions, and other travel services with accuracy and attention to detail. • Provide Expert Recommendations: Stay current on travel trends and destinations to deliver knowledgeable guidance on packages, activities, and experiences. • Customer Support: Deliver outstanding service before, during, and after trips, resolving questions or concerns promptly. • Build Relationships: Foster long-term client connections through dependable support and exceptional follow-through. • Stay Organized: Manage multiple bookings at once, ensuring all travel details and communications are accurately maintained in the CRM. • Handle Changes & Cancellations: Coordinate itinerary updates, including rebookings, cancellations, and adjustments when needed.

• Consult with Clients: Understand client preferences, needs, and budgets to provide customized travel recommendations • Plan & Book Travel: Arrange flights, accommodations, transportation, excursions, and other travel services with accuracy and attention to detail • Provide Expert Recommendations: Stay current on travel trends and destinations to deliver knowledgeable guidance on packages, activities, and experiences • Customer Support: Deliver outstanding service before, during, and after trips, resolving questions or concerns promptly • Build Relationships: Foster long-term client connections through dependable support and exceptional follow-through • Stay Organized: Manage multiple bookings at once, ensuring all travel details and communications are accurately maintained in the CRM • Handle Changes & Cancellations: Coordinate itinerary updates, including rebookings, cancellations, and adjustments when needed