• Deliver professional customer service via phone and/or email. • Assist clients in planning seamless experiences. • Prepare and manage client accounts and needs. • Maintain meticulous records in line with government regulations and company policies. • Organize and manage files effectively.

• Exemplify our Core Values and Mission Statement. • Foster teamwork by collaborating with and helping teammates with a positive and professional attitude. • Surprising and delighting each client. • Providing innovation on how we can be doing this better and more consistently. • Responding to Client Requests and questions in a timely manner. • Applying payments • Managing travel changes and arrangements when necessary. • Coordinating concierge-related details for clients such as dinner, spa, and touring reservations. • Corresponding with clients on preferences, and relaying information to hotels/resorts. • Preparing clients travel documents via electronic or hard copies. • Managing client profile and bookings • Serving as travel support/contact in case of emergency (may occur outside normal office hours)

• Effectively communicate with clients to determine their specific needs • Research various destinations and vacation options • Supply clients with pertinent information about travel • Attend ongoing trainings to maintain familiarity with tourism trends • Create and update electronic records of clients

• Collaborate with clients to understand their vacation preferences • Craft personalized vacation itineraries and packages • Promote vacation packages to attract clients • Aid clients in booking their vacation arrangements • Address and resolve any vacation-related issues with professionalism • Stay informed about travel trends and marketing strategies • Provide exceptional customer service to foster strong client relationships