We find global team members who get you out of the grind and get your business growing
Mortgage Customer Specialist
Location
Philippines
Posted
1 day ago
Salary
₱90K - ₱100K / month
Seniority
Mid Level
Job Description
Mortgage Customer Specialist
Extend Your Team
• Provide live, concierge-style support to customers via phone, chat, and other real-time channels • Guide customers through Aven’s products, processes, and next steps with clarity and confidence • Accurately document customer interactions and outcomes in internal systems • Identify recurring customer questions or friction points and share insights with product and operations teams • Conduct outbound calls to new leads to introduce Aven • Resolves or escalates complaints through appropriate channels • Uphold high standards of professionalism, privacy, and attention to detail when handling sensitive information
Job Requirements
- Must Have: 2+ years of experience in Sales, Customer Service, HELOC/Mortgage/real estate financing
- Strong verbal and written communication skills
- Ability to learn new products and processes quickly
- Self-motivated, able to multi-task with the ability to work well under pressure with minimal supervision in a fast paced environment
- Strong attention to detail and follow-through
- Bachelor’s degree in Business Administration, Accounting, Finance, or the equivalent level of education and experience
- Bonus: Multilingual skills
- Bonus: Experience in fintech, financial services, or regulated industries
Benefits
- Internet allowance
- HMO
- Devices and equipment are provided
- Permanent work from home
Related Guides
Related Categories
Related Job Pages
More General Jobs
• Design, develop, and deliver high-quality technical training programs for both external customers and internal technical staff. • Plan, schedule, and facilitate instructor-led system administration training sessions for external customers. • Adapt delivery style and content depth to accommodate audiences ranging from novice end users to experienced IT administrators. • Conduct pre-training needs assessments and post-training evaluations. • Design and produce self-paced training courses for electronic delivery using authoring tools. • Script, storyboard, record, and edit course content including video walkthroughs and assessments. • Publish and maintain courses within the company’s Learning Management System (LMS). • Partner with Services Organizational Readiness Team (SORT) to identify training needs for new product releases. • Develop and deliver timely internal technical enablement sessions. • Collaborate with Technical Writer to create and maintain standardized training templates.
Travel Coordinator
IgniteConnecting challenger brands, with ambitious people. Recruitment done differently.
• Communicate with prospective clients to assess travel needs, preferences, and desired budget • Customize marketing materials to appeal to clients via social media platforms, bulletin boards, and flyers • Recommend travel destinations based on weather, culture, excursions/activities, and visa requirements • Book travel arrangements, collect payments and associated fees, and obtain required documentation • Prepare all pre-departure itineraries and handles pre, post, and during-travel conflicts in a timely manner • Maintain professional relationships with all travel vendors, clients, and tour operators.
Travel Coordinator
IgniteConnecting challenger brands, with ambitious people. Recruitment done differently.
• Communicate with prospective clients to assess travel needs, preferences, and desired budget • Customize marketing materials to appeal to clients via social media platforms, bulletin boards, and flyers • Recommend travel destinations based on weather, culture, excursions/activities, and visa requirements • Book travel arrangements, collect payments and associated fees, and obtain required documentation • Prepare all pre-departure itineraries and handles pre, post, and during-travel conflicts in a timely manner • Maintain professional relationships with all travel vendors, clients, and tour operators.
Travel Coordinator
IgniteConnecting challenger brands, with ambitious people. Recruitment done differently.
• Communicate with prospective clients to assess travel needs, preferences, and desired budget • Customize marketing materials to appeal to clients via social media platforms, bulletin boards, and flyers • Recommend travel destinations based on weather, culture, excursions/activities, and visa requirements • Book travel arrangements, collect payments and associated fees, and obtain required documentation • Prepare all pre-departure itineraries and handles pre, post, and during-travel conflicts in a timely manner • Maintain professional relationships with all travel vendors, clients, and tour operators.
