• Design, develop, and deliver high-quality technical training programs for both external customers and internal technical staff. • Plan, schedule, and facilitate instructor-led system administration training sessions for external customers. • Adapt delivery style and content depth to accommodate audiences ranging from novice end users to experienced IT administrators. • Conduct pre-training needs assessments and post-training evaluations. • Design and produce self-paced training courses for electronic delivery using authoring tools. • Script, storyboard, record, and edit course content including video walkthroughs and assessments. • Publish and maintain courses within the company’s Learning Management System (LMS). • Partner with Services Organizational Readiness Team (SORT) to identify training needs for new product releases. • Develop and deliver timely internal technical enablement sessions. • Collaborate with Technical Writer to create and maintain standardized training templates.

• Communicate with prospective clients to assess travel needs, preferences, and desired budget • Customize marketing materials to appeal to clients via social media platforms, bulletin boards, and flyers • Recommend travel destinations based on weather, culture, excursions/activities, and visa requirements • Book travel arrangements, collect payments and associated fees, and obtain required documentation • Prepare all pre-departure itineraries and handles pre, post, and during-travel conflicts in a timely manner • Maintain professional relationships with all travel vendors, clients, and tour operators.

• Communicate with prospective clients to assess travel needs, preferences, and desired budget • Customize marketing materials to appeal to clients via social media platforms, bulletin boards, and flyers • Recommend travel destinations based on weather, culture, excursions/activities, and visa requirements • Book travel arrangements, collect payments and associated fees, and obtain required documentation • Prepare all pre-departure itineraries and handles pre, post, and during-travel conflicts in a timely manner • Maintain professional relationships with all travel vendors, clients, and tour operators.

• Communicate with prospective clients to assess travel needs, preferences, and desired budget • Customize marketing materials to appeal to clients via social media platforms, bulletin boards, and flyers • Recommend travel destinations based on weather, culture, excursions/activities, and visa requirements • Book travel arrangements, collect payments and associated fees, and obtain required documentation • Prepare all pre-departure itineraries and handles pre, post, and during-travel conflicts in a timely manner • Maintain professional relationships with all travel vendors, clients, and tour operators.