Healthcare Advocate
Location
United States
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Healthcare Advocate
Baba
• Develop trusting relationships with patients, grounded in listening, respect, and clarity. • Assess the whole person — medical, social, and environmental factors — to pinpoint barriers and needs. • Create individualized care plans that integrate medical, social, and behavioral supports. • Support patients across a range of needs, including: • Connecting to local services (transportation, meal delivery, home care, social supports) • Analyzing medical bills and helping with claim appeals or explanations • Identifying medication cost savings, co-pay assistance, or formulary options • Linking to social support networks (caregivers, community programs, peer groups) • Organizing and maintaining medical records, care histories, and provider communication • Coaching and supporting patients on best practices for managing conditions and navigating care • Document interactions, observations, and patient progress in Baba’s systems with clarity and timeliness. • Collaborate with clinical, product, and operations teams to optimize workflows, escalate complex issues, and refine the patient experience. • Provide feedback on platform features, tools, and processes to improve Baba’s care copilot capabilities.
Job Requirements
- 3+ years’ experience in care management, patient advocacy, case management, or clinical social work (especially working with older adult or Medicare populations).
- Solid knowledge of Medicare rules, eligibility, benefit structures, claims, and appeals.
- Deep understanding of Social Determinants of Health (SDOH) and experience working with diverse and underserved populations.
- Empathy, patience, and strong communication skills— you can explain complex things simply.
- Comfort working with digital tools, EMRs / care-management software, and adapting to new tech.
- Commitment to continuous improvement— you’ll raise issues, suggest solutions, and help refine Baba’s model.
- Organized, proactive, and able to juggle multiple priorities without losing quality.
Benefits
- Note: Candidates must be available for a minimum of 20 hours/week (Monday through Sunday), including at least 10 hours during weekday standard business hours (9 AM–5 PM local time, Monday through Friday).
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