• Consult with clients to understand their travel goals, preferences, and budgets. • Research and recommend cruise lines, destinations, excursions, and packages. • Build and present customized cruise itineraries that fit client needs. • Manage bookings, payments, and documentation for cruise travel. • Stay updated on cruise line promotions, ship details, and travel trends. • Deliver excellent customer service before, during, and after each trip.

• Accurately and efficiently handle incoming requests via multiple channels (i.e. smart phone, email, etc.) • Be the primary point of contact for the client and handle all booking needs for travelers, both business and leisure • Provide exceptional customer service to exceed clients' expectations • Sell package options, tours, event tickets and more • Prepare, plan and execute travel sales (including but not limited to airline, car rental, cruises, hotels, and ticket/events) • Maintain relationships with travel partners and vendors • Work well in a group/team setting • Stay up to date on the travel industry and policies • Collect and enter data into our software and maintain client files • Complete required certification within a timely manner • Complete ongoing training with our company and travel partners

• Build and lead a team of loan originators • Train and mentor new loan officers • Structure loan applications and support loan officers

• Hunt, build, and expand your own business with modern strategies • Work with leadership to elevate the team • Implement follow-up and prospecting systems • Lead by example in a high-performance culture • Engage in coaching designed for growth