• Accurately and efficiently handle incoming requests via multiple channels (i.e. smart phone, email, etc.) • Be the primary point of contact for the client and handle all booking needs for travelers, both business and leisure • Provide exceptional customer service to exceed clients' expectations • Sell package options, tours, event tickets and more • Prepare, plan and execute travel sales (including but not limited to airline, car rental, cruises, hotels, and ticket/events) • Maintain relationships with travel partners and vendors • Work well in a group/team setting • Stay up to date on the travel industry and policies • Collect and enter data into our software and maintain client files • Complete required certification within a timely manner • Complete ongoing training with our company and travel partners