• Handle front desk tasks such as greeting patients, answering phone calls, and responding to inquiries in a timely and professional manner. • Verify patient insurance eligibility and benefits to ensure accurate billing and reimbursement. • Update patient information accurately and efficiently in multiple Electronic Medical Records (EMR) and Electronic Health Records (EHR) systems. • Utilize strong communication and interpersonal skills to interact effectively with patients and colleagues in Spanish. • Address patient inquiries and concerns courteously and promptly, providing assistance and information as needed. • Maintain fluency in the Spanish language to ensure clear and effective communication with patients and staff. • Monitor and respond to patient emails, providing information, scheduling appointments, and addressing inquiries as necessary. • Demonstrate proficiency in navigating and using multiple EMR and EHR systems to access and update patient records. • Manage patient appointments, including scheduling, rescheduling, and confirming appointments to optimize clinic scheduling and patient flow.

• Support doctor in delivering exceptional patient care • Provide administrative support at the front desk • Ensure smooth operations at the front desk

• Support doctor with administrative tasks and ensure smooth operations at the front desk. • First point of contact for patients, providing exceptional patient care. • Assist with patient check-in and check-out processes.

• Handle inbound and outbound phone calls, check voicemails, and accurately triage messages. • Manage the clinic calendar, schedule new and recurring patient appointments, and coordinate specialized surgery scheduling. • Conduct thorough insurance verification of coverage, process prior authorizations, and securely collect patient payments. • Sort, filter, and act on emails from patients and providers while processing inbound and outbound faxes. • Provide prompt, proactive, real-time updates to the in-clinic team regarding immediate scheduling changes.