Connecting you with dedicated health advocates who put you first and take charge of your healthcare journey
Care Advocate, LPN / Community Health Worker – Patient Navigation
Location
United States
Posted
3 days ago
Salary
$20 - $25 / hour
Seniority
Mid Level
Job Description
Care Advocate, LPN / Community Health Worker – Patient Navigation
Mira Mace
• Serve as the primary point of contact for patients after their intake visit. • Help patients understand and act on their care plan — scheduling appointments, finding in-network providers, and using their Medicare benefits. • Resolve navigation friction: portals, referrals, appointment logistics, forms, and provider communications. • Identify practical and social-needs support (food, housing, transportation, etc.) and connect patients to available resources. • Coordinate with clinical team members involved in a patient's care, while providing non-clinical support only. • Document every patient interaction and support activity in our platform, accurately and on time. • Maintain confidentiality and comply with HIPAA, privacy, and all applicable platform standards.
Job Requirements
- One of the following: an active, unrestricted LPN/LVN license in good standing; a Community Health Worker (CHW) certification; or equivalent community health / patient-navigation experience.
- 2+ years of patient- or community-facing support experience (care coordination, case management, member advocacy, health coaching, benefits navigation, community health work, or similar).
- Working knowledge of the U.S. healthcare system and Medicare.
- Comfort working independently, managing a caseload, and maintaining strong documentation.
- Reliable computer, internet, and a quiet space for patient calls.
- Preferred: Experience supporting older adults or patients with complex or serious illness.
- Preferred: Familiarity with Medicaid and other public programs.
- Preferred: Bilingual — Spanish, Mandarin, or another language common among Medicare patients.
Benefits
- This is not a benefitted role.
- As an independent contractor, you are responsible for your own taxes.
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