Soho House is a place for our diverse membership to connect, grow, have fun, and make an impact.
Support Coordinator – Bedrooms
Location
Florida
Posted
3 days ago
Salary
0
Seniority
Senior
Job Description
Support Coordinator – Bedrooms
Soho House & Co
• To effectively handle all incoming calls and email enquiries for room reservations for Soho House properties in the Americas, converting enquiries to bookings and in line with mystery shop guidelines. • Accurate data entry, ensuring that all guest records are correctly inputted at all times, without exception. • To be commercially aware and able to offer recommendations on services. Keeping up to date with all promotions and special offers across the business. • To ensure that Soho House reputation is second to none within the industry in terms of customer experience by continually exceeding guest expectation and providing service excellence. • To undergo any training needed to achieve the above responsibilities • To work to agreed KPIs and adhere to company policies and procedures, whilst delivery service excellence in line with the Soho House ethos.
Job Requirements
- Previous experience in a Reservations Agent role or similar - telephone based customer service experience essential.
- Previous experience with Opera essential
- Excellent attention to detail and administration skills
- Previous experience of working with high profile/VIP guests
- Experience of working in a 5 star/luxury hotel
- Problem solving skills and previous experience of managing complaints efficiently
- Excellent reading, writing, and oral proficiency in the English language
- Excellent time management skills with the ability to prioritize tasks and meet deadlines
- Sufficient knowledge of Microsoft Office
Benefits
- Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
- Paid Time Off: Full- Time Employees have sick day's + vacation days
- Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
- Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
- Learning & Development: An extensive range of internally and externally run courses are available for all employees.
- Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.
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