Propeller Industries is a strategic finance and accounting partner for venture-stage and high-growth companies.
IT Support Specialist
Location
New York
Posted
2 days ago
Salary
$50K - $60K / year
Seniority
Senior
Job Description
IT Support Specialist
Propeller Industries
• Delivers an exceptional end-user experience through clear communication, responsive follow-through, and strong advocacy for user issues within IT • Serves as the first point of contact for end users seeking technical assistance via email, ticketing system, and chat • Diagnoses and resolves issues through remote troubleshooting, asking targeted questions to identify root cause • Provides Tier 1 and Tier 2 support and manages clean hand-offs to Tier 3 when appropriate • Executes employee onboarding and offboarding, including provisioning and deprovisioning of software licenses, accounts, and access; imaging and building machines; and coordinating equipment delivery • Administers Microsoft 365 and Entra ID, including user account, license, and group management • Supports endpoint management and device enrollment through Intune and Autopilot, including imaging and configuration workflows • Supports basic security operations, including MFA and conditional access administration, phishing response, and general security hygiene • Maintains IT asset and inventory management for both hardware and software • Creates and maintains knowledge base articles and process documentation; identifies and recommends improvements to existing processes • Provides feedback on global documentation to ensure efficient, consistent troubleshooting across the team • Provides occasional after-hours support for emergencies and planned maintenance
Job Requirements
- Associate degree in Computer Science, Information Technology, or related field, and/or 3–5 years of equivalent work experience
- IT project experience as a major contributor is a plus
- Must possess personal tact, discretion, and good judgment, with excellent interpersonal, written, and verbal communication skills
- Problem-solving skills, including the ability to identify and evaluate an appropriate course of action
- Extensive knowledge of Microsoft Windows operating system
- Microsoft Office 365 and related services
- Working knowledge of Microsoft technology stack, including Active Directory / Entra ID, M365, Azure, and related products
- Desktop/laptop imaging methodologies (Intune)
- Software packaging, app deployment, and automated software installation (Intune)
- Identity and access management fundamentals, including user lifecycle, licensing, and MFA
- Remote support / remote access tools
- A/V conference technology (Microsoft Teams)
- Fundamental awareness of scripting languages (VBScript, PowerShell, etc.)
- Networking fundamentals (TCP/IP, DNS, DHCP)
Benefits
- Generous Paid Time Off and Holiday pay
- Comprehensive health benefits plus dental, vision, short and long-term disability, and life insurance
- HSA contribution
- Paid Family Leave
- 401k match
- Remote Work
- Professional growth opportunities
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