Role Description As a Billing Specialist at Storable, you’ll play a key role in our Order to Cash Operations, ensuring that customer orders flow smoothly from quote creation through invoicing and payment collection. This is a highly cross-functional role working across multiple software platforms and partnering with teams such as Sales, Accounting, Client Care, and Implementation. - Maintain accurate customer data across internal systems (Salesforce, NetSuite, and others). - Respond promptly and professionally to internal and external inquiries. - Audit and fulfill requests related to customer orders, accounts, and billing activities. - Collaborate with cross-functional teams to resolve discrepancies or process breakdowns. - Contribute to process documentation (SOPs) and share feedback for continuous improvement. - Participate in training, pilots, and testing of new tools or workflows. - Manage workload independently and maintain SLAs for accuracy and responsiveness. - Exemplify Storable values through collaboration, integrity, and a customer-first mindset. Qualifications - 3+ years in a client-facing billing, order management, or financial operations role. - Strong understanding of order-to-cash workflows and customer lifecycle operations. - Excellent attention to detail and ability to manage multiple priorities simultaneously. - Strong analytical and problem-solving skills; comfortable interpreting financial data. - Outstanding communication and interpersonal skills with a collaborative mindset. - Ability to work independently and maintain accountability for quality and timeliness. - Proactive approach to learning, adapting to change, and improving processes. Requirements - Bonus Points: - Bachelor’s degree in Business, Accounting, or a related field. - Experience with Salesforce, NetSuite, or similar CRM/ERP systems. - Demonstrated success in billing, collections, or sales support environments. - Participation in process improvement or system enhancement projects. Benefits - Competitive salary and benefits package. - Medical, dental, and vision coverage. - Bonus plan. - Self-development programs (including LinkedIn Learning).

Role Description The Billing Team is seeking a detail-oriented and highly organized Billing Configuration Specialist to join our team. Reporting to the Billing Manager, this role plays a critical part in ensuring the accurate setup of clients, services, and vendors within WMX to support timely and accurate invoicing. The successful candidate will support onboarding activities from a billing perspective, maintain client account accuracy, and manage specialized and non-standard billing requirements. This is a great opportunity for someone who thrives in a collaborative environment and is passionate about process accuracy and continuous improvement. - Set up new clients, services, and vendors, ensuring accurate pricing, contract terms, and invoicing requirements - Manage specialized and non-standard billing, including waste audits, consulting services, ad-hoc invoices, Stripe transactions, and equipment sales - Process client account updates such as name and ownership changes within required timelines - Review billing setups for accuracy and resolve discrepancies to ensure alignment with agreements and pricing - Collaborate with Billing, Finance, Sales, and Operations teams to support billing needs and provide guidance on processes - Identify opportunities to improve billing processes and enhance operational efficiency Qualifications - Strong attention to detail and a high degree of accuracy - Experience in billing, or financial administration - Ability to manage multiple priorities and meet deadlines - Strong problem-solving and analytical skills - Excellent communication and collaboration skills - Experience with billing systems Benefits - Embrace Remote Work: Discover the flexibility of remote work with us. - Team camaraderie and Company Culture: Enjoy a supportive team environment and positive company culture. - Competitive Compensation: Receive a competitive base salary and bonus plan. - Benefits and Retirement: Choose from one of our Benefits Plan and RRSP matching options. - Perks: Enjoy company events, volunteer hours, celebrate your birthday with a day off, a wellness benefit, and other perks! Company Description Waste Solutions Canada is one of the largest independent management companies for waste and recycling services in Canada. For the past six consecutive years, we’ve been recognized each year on the Globe and Mail’s Fastest Growing Companies in Canada list. We’ve also been Great Place to Work® certified for five consecutive years, and in 2025, we received the recognition of being one of the Best Workplaces for Mental Wellness and Inclusion in Canada.

• Supports the complete and timely collection of revenue for assigned groups by performing accurate coding and entry of patient and charge information into the billing system. • Tracks all high dollar claims from charge entry to payment and resolves complex carrier issues. • Actively follows up on outstanding complex claims/or charges. • Reviews and resolves complex issues that result in payer denials, including appeals, coding corrections, medically necessity rules and other related functions. • Assists the auditor in reviewing notes for medical necessity. • Works with the authorization department to resolve authorization issues with complex procedures. • Runs and maintains tracking logs to track complex high dollar procedures and report the results to the billing department management team. • Contacts the various Provider Service Representatives to resolve repetitive payment issues. • Acts as a resource for the Billing Staff for complex issues. • Analyzes and resolves billing issues, keeping A/R to no more than 10% over 60 days. • Processes daily correspondence, claim status, handles denials, appeals, and re-bills. • Answers billing questions and inquiries from patients and internal staff. • Updates patient files with address changes, contact information changes, etc., as needed. • Reviews all policy changes on a regular basis and informs supervisor and charge entry specialist of such changes. • Efficiently navigates assigned insurance companies' proprietary websites to find policies, research payments, etc. • Keeps supervisor apprised of matters regarding accounts receivable. • Responds to requests from the billing company in a timely fashion. • Researches denials and submits correct claims/medical documentation. • Reviews and manages claims within the work dashboard hold buckets for resolution. • Creates, maintains, and updates reports, as directed. • Exercises confidentiality in all areas, abiding by HIPAA rules and regulations. • Helps train new revenue cycle staff. • Collects and reviews end of day reports. • Checks work e-mail on a regular basis throughout the workday. • Participates in and completes all required trainings and in-services. • Performs other duties as assigned.

• Supports complete and timely collection of revenue for assigned groups by performing accurate coding and entry of patient and charge information into the billing system. • Tracks all high dollar claims from charge entry to payment and resolves complex carrier issues. • Actively follows up on outstanding complex claims/or charges. • Reviews and resolves complex issues that result in payer denials, including appeals, coding corrections, medically necessity rules and other related functions. • Assists the auditor in reviewing notes for medical necessity. • Works with the authorization department to resolve authorization issues with complex procedures. • Runs and maintains tracking logs to track complex high dollar procedures and reports the results to the billing department management team. • Contacts various Provider Service Representatives to resolve repetitive payment issues. • Acts as a resource for the Billing Staff for complex issues. • Analyzes and resolves billing issues, keeping A/R to no more than 10% over 60 days. • Processes daily correspondence, claim status, handles denials, appeals and re-bills. • Answers billing questions and inquiries from patients and internal staff. • Updates patient files with address changes, contact information changes, etc., as needed. • Reviews all policy changes on a regular basis and informs supervisor and charge entry specialist of such changes. • Efficiently navigates assigned insurance companies' proprietary websites to find policies, research payments, etc. • Keeps supervisor apprised of matters regarding accounts receivable. • Responds to requests from billing company in a timely fashion. • Researches denials and submits correct claims/medical documentation. • Reviews and manages claims within the work dashboard hold buckets for resolution. • Creates, maintains and updates reports, as directed. • Exercises confidentiality in all areas, abiding by HIPAA rules and regulations. • Helps train new revenue cycle staff. • Collects and reviews end of day reports. • Checks work e-mail on a regular basis throughout the workday. • Participates in and completes all required trainings and in-services. • Performs other duties as assigned.