Recruitment and Staffing company with users, clients & team members from all over Europe.
Dutch Customer Advisor – Smart Home & Appliances
Location
Greece
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Dutch Customer Advisor – Smart Home & Appliances
Speakit
Are you a Dutch speaker who enjoys assisting customers and solving problems efficiently? On behalf of our client we are looking for a Dutch-speaking Customer Advisor to join their team for a project with a leading premium home appliances brand. In this role, you will be the first point of contact for customers, helping them with questions about products, warranties, repairs and services. By providing clear, friendly, and solution-focused support, you will ensure every customer enjoys an excellent service experience. **Key Responsibilities** - Manage incoming customer inquiries via phone, email and chat in Dutch. - Provide support on product information, orders, warranties, repairs and services. - Guide customers through troubleshooting steps or escalate cases to technical teams when necessary. - Ensure timely and accurate follow-up on open cases until resolution. - Keep records of customer interactions in the CRM system. - Deliver service with empathy, patience and professionalism, reflecting the high standards of the brand.
Job Requirements
- Native-level Dutch and strong proficiency in English (spoken and written).
- Previous experience in customer support, technical support, or call center environments is an advantage.
- Strong communication and active listening skills.
- Ability to handle technical product-related questions with confidence (training provided).
- Problem-solving mindset and ability to remain calm under pressure.
- Comfortable with digital tools and CRM systems.
Benefits
- What We Offer
- Competitive salary
- Monthly performance-based bonuses.
- Relocation package for abroad candidates.
- Work remotely all over Greece.
- Free online Greek language courses.
- Opportunity to represent a premium international brand in home and lifestyle products.
- Thorough training on products and service standards.
- Supportive team environment with opportunities for career growth.
Related Guides
Related Categories
Related Job Pages
More General Jobs
Service Excellence Lead Technician, HVAC/R
BudderflyBudderfly is the fastest-growing Energy Efficiency as a Service company in the United States.
• Ensuring continued excellent operation of Budderfly HVAC Units within your geographic area. This includes maintaining and repairing heating, ventilation, air conditioning and refrigeration (HVAC/R) systems and equipment. • Identifying maintenance risks on HVAC/R equipment. • Diagnosing electrical and mechanical faults for HVAC/R systems. • Completing commissioning checks of HVAC Units to ensure continued, efficient operation. This includes checking and correcting of HVAC RTU controller configurations in addition to the mechanical operation of the units. • Providing physical maintenance to Budderfly HVAC Units. This includes, but is not limited to: changing filters, cleaning coils, inspecting/replacing belts, and inspecting units for other mechanical failures. • Responding to Emergency Service Calls. • Cleaning, adjusting, and repairing systems, and performing warranty services. • Performing emergency repairs promptly and efficiently. • Keeping daily logs and records of all functions in Company work order system. • Ensuring compliance with applicable State and Federal standards and with Occupational Health and Safety Act. • Complying with service standards, work instructions and customers' requirements. • Assisting with customers' queries.
Lead HVAC Technician, Service Excellence
BudderflyBudderfly is the fastest-growing Energy Efficiency as a Service company in the United States.
• Ensuring continued excellent operation of Budderfly HVAC Units within your geographic area. • This includes maintaining and repairing heating, ventilation, air conditioning and refrigeration (HVAC/R) systems and equipment. • Identifying maintenance risks on HVAC/R equipment. • Diagnosing electrical and mechanical faults for HVAC/R systems. • Completing commissioning checks of HVAC Units to ensure continued, efficient operation. • This includes checking and correcting of HVAC RTU controller configurations in addition to the mechanical operation of the units. • Providing physical maintenance to Budderfly HVAC Units. • This includes, but is not limited to: changing filters, cleaning coils, inspecting/replacing belts, and inspecting units for other mechanical failures. • Cleaning, adjusting, and repairing systems, and performing warranty services. • Performing emergency repairs promptly and efficiently. • Keeping daily logs and records of all functions in Company work order system. • Ensuring compliance with applicable State and Federal standards and with Occupational Health and Safety Act. • Complying with service standards, work instructions and customers' requirements. • Assisting with customers' queries. • On-call is not required.
Service Excellence Lead Technician, HVAC/R
BudderflyBudderfly is the fastest-growing Energy Efficiency as a Service company in the United States.
• Ensuring continued excellent operation of Budderfly HVAC Units within your geographic area. This includes maintaining and repairing heating, ventilation, air conditioning and refrigeration (HVAC/R) systems and equipment. • Identifying maintenance risks on HVAC/R equipment. • Diagnosing electrical and mechanical faults for HVAC/R systems. • Completing commissioning checks of HVAC Units to ensure continued, efficient operation. This includes checking and correcting of HVAC RTU controller configurations in addition to the mechanical operation of the units. • Providing physical maintenance to Budderfly HVAC Units. This includes, but is not limited to: changing filters, cleaning coils, inspecting/replacing belts, and inspecting units for other mechanical failures. • Cleaning, adjusting, and repairing systems, and performing warranty services. • Performing emergency repairs promptly and efficiently. • Keeping daily logs and records of all functions in Company work order system. • Ensuring compliance with applicable State and Federal standards and with Occupational Health and Safety Act. • Complying with service standards, work instructions and customers' requirements. • Assisting with customers' queries.
Service Excellence Lead Technician, HVAC/R
BudderflyBudderfly is the fastest-growing Energy Efficiency as a Service company in the United States.
• Ensuring continued excellent operation of Budderfly HVAC Units within your geographic area. • Identifying maintenance risks on HVAC/R equipment. • Diagnosing electrical and mechanical faults for HVAC/R systems. • Completing commissioning checks of HVAC Units to ensure continued, efficient operation. • Providing physical maintenance to Budderfly HVAC Units. • Cleaning, adjusting, and repairing systems, and performing warranty services. • Performing emergency repairs promptly and efficiently. • Keeping daily logs and records of all functions in Company work order system. • Ensuring compliance with applicable State and Federal standards and with Occupational Health and Safety Act. • Complying with service standards, work instructions and customers' requirements. • Assisting with customers' queries.

