Zip is the world's leading intake-to-procure solution: one place for employees to initiate a purchase or vendor request
Solution Advisor, Professional Services
Location
Israel
Posted
3 days ago
Salary
0
Seniority
Senior
Job Description
Solution Advisor, Professional Services
Zip
• Strategic Partnership: Lead post-implementation engagements, serving as the primary point of contact for expansion, system enhancements, and stabilization initiatives. • Product Configuration: Deep-dive into client requirements to creatively configure Zip, solving complex business problems without needing deep technical coding. • Adoption & Training: Empower stakeholders through high-impact training sessions, ensuring they can navigate and manage Zip independently. • Cross-Functional Influence: Work directly with Product and Engineering to funnel customer feedback into the roadmap, and collaborate with Account Management to ensure long-term account health. • Process Innovation: Continuously refine our Managed Services delivery model to maximize the value customers derive from the platform.
Job Requirements
- 5+ years of experience in ERP/P2P Systems, Procurement, Finance, Tax or Operations Consulting, Managed Services, or B2B SaaS implementation/account management.
- ERP/Procurement Expertise: Direct experience implementing or administering tools like **NetSuite, Oracle, SAP, Sage, or QuickBooks**.
- Customer Mastery: A proven ability to "push back" on requests when necessary while maintaining high levels of customer satisfaction.
- Operational Excellence: Extreme attention to detail and a proactive mindset—you anticipate needs before the client does.
- Communication: Exceptional verbal and written communication skills for leading client cadences and stakeholder workshops.
- Proactive Problem Solver: Comfortable "rolling up their sleeves" to build configurations while simultaneously managing high-level executive relationships.
Benefits
- 📈 Start-up equity
- 🚠 Team building events
- 🌴 Flexible PTO
- 💻 Apple equipment plus home office budget
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