• Own Post-Sales Customer Relationships • Own the Customer Lifecycle: Act as the primary point of contact for strategic accounts, ensuring their success from onboarding to adoption, expansion, and renewal. • Accountable for Net Retention: Own the renewals process. Partner with Sales to drive expansion opportunities and drive net retention. • Drive Value Realization: Partner with customers to define success metrics, identify use cases, and deliver measurable outcomes using Gruntwork’s platform. • Build Strategic Relationships: Develop trusted relationships with CTOs, VPs of Engineering, and DevOps leaders to understand their goals and align Gruntwork’s solutions to their needs. This includes leading strategic executive business reviews (EBRs/QBRs/CABs) to align on business outcomes, showcase ROI, and ensure long-term partnership growth. • Create and manage a Customer Advisory Board: Facilitate the creation of a semi-annual CAB with our top customers. • Own the Success function Back Office: Mitigate Risk, Shape Customer Success Strategy. • Become a champion of Gruntwork's products: Be a Gruntwork Expert, Champion the Customer to the Company.

Role Description Mercier Consultancy Group is seeking a Dutch Reservations Agent to join their team supporting Booking.com operations in Greece. This role offers free accommodation, making it an ideal opportunity for candidates looking to work abroad in a dynamic and supportive environment. - Assist Dutch-speaking customers with accommodation bookings through phone, email, and chat. - Provide accurate and comprehensive information about properties, prices, and Booking.com policies. - Manage booking amendments, cancellations, and special requests efficiently. - Resolve customer inquiries and issues promptly and professionally to ensure a positive experience. - Keep detailed records of customer interactions and bookings using Booking.com's reservation system. - Collaborate with team members to achieve high standards of customer service and satisfaction. Qualifications - Fluency in Dutch (spoken and written) is essential; proficiency in English is a plus. - Experience in customer service or related roles is preferred. - Strong communication and interpersonal skills. - Ability to handle challenging situations calmly and effectively. - Willingness to relocate and adapt to life in Greece. - Positive attitude towards learning and professional growth in a multicultural setting. Benefits - Fully Paid Relocation Package - Competitive monthly Salary - Monthly Performance Bonus - Fully Paid Training - Health Insurance - 2 Extra Salaries Per Year - And Much More...

Role Description Mercier Consultancy Group is seeking a Dutch Reservations Agent to join their team supporting Booking.com operations in Greece. This role offers free accommodation, making it an ideal opportunity for candidates looking to work abroad in a dynamic and supportive environment. - Assist Dutch-speaking customers with accommodation bookings through phone, email, and chat. - Provide accurate and comprehensive information about properties, prices, and Booking.com policies. - Manage booking amendments, cancellations, and special requests efficiently. - Resolve customer inquiries and issues promptly and professionally to ensure a positive experience. - Keep detailed records of customer interactions and bookings using Booking.com's reservation system. - Collaborate with team members to achieve high standards of customer service and satisfaction. Qualifications - Fluency in Dutch (spoken and written) is essential; proficiency in English is a plus. - Experience in customer service or related roles is preferred. - Strong communication and interpersonal skills. - Ability to handle challenging situations calmly and effectively. - Willingness to relocate and adapt to life in Greece. - Positive attitude towards learning and professional growth in a multicultural setting. Benefits - Fully Paid Relocation Package - Competitive monthly Salary - Monthly Performance Bonus - Fully Paid Training - Health Insurance - 2 Extra Salaries Per Year - And Much More... Company Description

• Own the Hard Problems: Work the support queue on the most complex and escalated issues. • Be the Technical Resource on Accounts: Step into high-ARR or at-risk accounts for complex technical support. • Raise the Escalation Bar: Define and enforce triage standards for escalations. • Be the Bridge to Product & Engineering: Build a trusted relationship to filter communication. • Turn Noise into Signal: Convert customer feedback into structured product input. • Enable the Team: Build playbooks, decision trees, and documentation to help CS and Support. • Build with AI: Deploy AI-assisted workflows and automation.