• Collect and review documentation required for prior and retro authorization requests. • Review payer medical necessity guidelines and authorization requirements. • Communicate with practices to obtain additional information needed for procedures and medication requests. • Navigate payer portals and monitor provider and clinic communications to ensure timely responses. • Document account activity and maintain accurate patient and claim information. • Monitor procedure trackers and assist leadership in identifying workflow gaps. • Serve as a subject matter expert on medical policies, departmental procedures, and affiliate workflows. • Lead team huddles, distribute meeting notes, and assist with team training, mentoring, audits, and cross-coverage. • Support new practice and procedure integrations, including workflow and SOP development. • Identify authorization trends or issues that may delay claims processing and recommend solutions. • Collaborate with practices, vendors, insurance carriers, patients, management, and internal teams. • Provide outstanding customer service and support throughout the department. • Perform other related duties as assigned.

• Manage the entire authorization process for interventional pain management procedures • Monitor advanced procedure trackers for each practice to identify authorization opportunities • Collect all required documentation for prior authorizations • Review medical necessity guidelines for procedures by Paycor • Accurately and promptly submit prior and retro authorization requests to payors • Document account activity, updating patient and claim information to ensure efficient claim processing • Identify trends or issues that delay authorization or claims processing • Communicate with practices, vendors, insurance companies, patients, and management to secure necessary approvals • Provide the highest level of customer service to internal teams • Serve as a backup to the Contact Center Team during peak scheduling call times • Perform other related duties as assigned to support smooth operations and patient care continuity

• Design and maintain agentic workflows that automate prospecting, contact enrichment, intent monitoring, and outreach sequencing across platforms • Use AI tooling (LLM-assisted copywriting, workflow automation, AI agents) to increase output quality and volume without sacrificing personalization • Continuously evaluate and adopt new AI tools that improve pipeline efficiency • Document and templatize workflows so the engine can be scaled and handed off across the global team • Build and manage targeted prospect lists based on ICP criteria and Demandbase account intelligence — augmented by AI tools • Write and execute personalized, multi-touch outreach sequences via email and LinkedIn • Own outreach performance metrics (reply rates, meeting conversion, pipeline contribution) and continuously test and refine messaging • Maintain accurate, up-to-date records in Salesforce — logging all outreach activity, tracking engagement, and ensuring pipeline visibility across the team

• Conduct acquisition planning and market research to determine contracting strategies and sources • Prepare solicitations, Requests for Proposals (RFPs) and Requests for Quotes (RFQs), and issuing amendment • Support technical evaluation panels and assist with best-value tradeoff evaluations • Perform cost and price analysis, support negotiations, and prepare award documentation • Process contract awards, prepare award packages, and maintain official electronic contract files • Administer contracts, resolve payment issues, and prepare modifications for Contracting Officer signature • Support closeout activities and ensure all documentation meets federal and agency standards