• Develop data review and dissemination tools for the Clients internal and external customers. • Develop dissemination applications for external websites in accordance with usability and IT security standards. • Design, develop, test, and deploy the external web application frontend using modern web technologies. • Monitor and support existing external web applications. • Utilize GitLab version control system and provide in-line code documentation. • Support development of specifications and technical documentation. • Develop, maintain, test and validate Python code for data ETL. • Analyze, model and format external data for efficient data retrieval. • Participate in Agile processes and mentoring activities.

• Collect and review documentation required for prior and retro authorization requests. • Review payer medical necessity guidelines and authorization requirements. • Communicate with practices to obtain additional information needed for procedures and medication requests. • Navigate payer portals and monitor provider and clinic communications to ensure timely responses. • Document account activity and maintain accurate patient and claim information. • Monitor procedure trackers and assist leadership in identifying workflow gaps. • Serve as a subject matter expert on medical policies, departmental procedures, and affiliate workflows. • Lead team huddles, distribute meeting notes, and assist with team training, mentoring, audits, and cross-coverage. • Support new practice and procedure integrations, including workflow and SOP development. • Identify authorization trends or issues that may delay claims processing and recommend solutions. • Collaborate with practices, vendors, insurance carriers, patients, management, and internal teams. • Provide outstanding customer service and support throughout the department. • Perform other related duties as assigned.

• Manage the entire authorization process for interventional pain management procedures • Monitor advanced procedure trackers for each practice to identify authorization opportunities • Collect all required documentation for prior authorizations • Review medical necessity guidelines for procedures by Paycor • Accurately and promptly submit prior and retro authorization requests to payors • Document account activity, updating patient and claim information to ensure efficient claim processing • Identify trends or issues that delay authorization or claims processing • Communicate with practices, vendors, insurance companies, patients, and management to secure necessary approvals • Provide the highest level of customer service to internal teams • Serve as a backup to the Contact Center Team during peak scheduling call times • Perform other related duties as assigned to support smooth operations and patient care continuity

• Design and maintain agentic workflows that automate prospecting, contact enrichment, intent monitoring, and outreach sequencing across platforms • Use AI tooling (LLM-assisted copywriting, workflow automation, AI agents) to increase output quality and volume without sacrificing personalization • Continuously evaluate and adopt new AI tools that improve pipeline efficiency • Document and templatize workflows so the engine can be scaled and handed off across the global team • Build and manage targeted prospect lists based on ICP criteria and Demandbase account intelligence — augmented by AI tools • Write and execute personalized, multi-touch outreach sequences via email and LinkedIn • Own outreach performance metrics (reply rates, meeting conversion, pipeline contribution) and continuously test and refine messaging • Maintain accurate, up-to-date records in Salesforce — logging all outreach activity, tracking engagement, and ensuring pipeline visibility across the team