• Provides oversight and consultation for the administration and supervision of residential programs, services, and facilities • Recruits, selects, orients, trains, and supervises Program Directors, Campus Life Director, and Clinical Director • Appraises performance, disciplines, addresses complaints and resolves problems • Provides risk management training for all new employees • Manages, participates and instructs on various topics required by the FSYR and its contractual and monitoring agencies • Ensures all licensing, accreditation, contracts, and standards for programs and services are met • Coordinates with the Quality Improvement Director in developing policies, procedures, directives, manuals, and training programs • Provides oversight and coaching towards budget, expenditures, and revenue generating activities

• Work closely with other team members, clients, consultants and partners to meet the impact and sustainability goals of the department. • Lead and ensure the success of the analytic side of all client engagements. • Manage client kick-off and close-out process for analytics, ensuring data privacy and exchange protocols adherence. • Build and sustain strong relationships with clients and technical assistance partners. • Lead and manage critical aspects of engagements, including creating and managing analytic project plans. • Design and implement different types of analyses from descriptive statistics to program evaluation and visualize information for audiences. • Internally manage Project Evident’s data policies, security, and protocols.

• Work closely with HNW clients throughout their Bitcoin journey • Provide around the clock availability to Swan’s most successful clients • Generate net new leads and opportunities • Actively engage clients and prospects to build relationships and identify needs • Establish and cultivate relationships with new and existing clients • Onboard new Swan clients with high satisfaction rates • Execute orders and other concierge services in an on-call basis • Provide personal access to Private clients via SMS seven days a week • Work collaboratively with Account Executives and Directors

• Generate net new leads and opportunities via media • Actively engage clients and prospects to build relationships • Establish and cultivate relationships with new and existing clients • Onboard new Swan clients with high satisfaction rates • Ensure our best clients receive only the highest quality of service • Provide expert-level guidance on both Swan products and Bitcoin strategies