• Provides support via phone, e-mail and chat to employees of corporate clients. • Assists users in troubleshooting Outlook. • Provides support for Microsoft Operating Systems (Windows 7, Windows 10, Windows 11). • Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365). • Provides support for mobile devices including configuration and email sync. • Handles 50-60 issues per day efficiently and appropriately. • Maintains regular and punctual attendance. • Utilizes Active Directory database to reset network passwords. • Assists users in adding and changing network printers. • Provides technical support for VPN connectivity issues. • Controls user’s computers utilizing remote access tools. • Troubleshoots remote access connectivity problems. • Demonstrates and actively promotes an understanding and commitment to the mission of iT1 through performing behaviors consistent with the organization's values. • Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of iT1 in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. • Supports and conducts self in a manner consistent with client service expectations.

• Perform repairs, preventative and corrective maintenance on blow molding production machinery, plant blow mold equipment and facility. • Ensure compliance with corporate and plant safety standards and with applicable laws and regulations issued by regulatory agencies. • Install, adjust and repair blow mold machines, trimmers, cooling beds, palletizer and other related equipment. • Perform mold, neck tooling changes, pin and other equipment changes. • Inspect and replace pneumatic and hydraulic hoses. • Inspect, rebuild and replace valves and pumps. • Perform preventive maintenance on all related equipment. • Maintain machines in optimal processing condition. • Weld, fabricate, and repair various machines. • Troubleshoot, locate root problems and repair blow mold, baggers & support equipment. • May operate blow mold or injection machines. • Communicate with other departments on a frequent basis. • Other duties as assigned by management.

• Meet with Clients via the CoCaptain platform for the purpose of conducting live (virtual) 30-minute advisory sessions. • Apply your unique method or pedagogy to ensure each session is effective and productive to achieve your Client's goals. • Advisory topics include but are not limited to resolving a difficult and/or confidential issue at work, advice to handle professional matters, ongoing professional development, career preparation and guidance, and other mentorship and guidance.

• Meet with Clients via the CoCaptain platform for the purpose of conducting live (virtual) business or life coaching sessions • Apply your unique method or pedagogy to ensure each session is effective and productive to achieve your Client's goals • Coaching topics include Business Coach (Professional Development, Leadership/Management, Success in Role) and Life Coach (Career Change, Personal Improvement, Relationships, Spirituality, Wellness)