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Care Coordinator
Location
Florida
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Care Coordinator
Genesis
• The Entry-Level Care Coordinator (Intake Coordinator) serves as a key point of contact for patients entering care and supports the clinical team by gathering information necessary for the patient’s initial bio-psycho-social evaluation. • This role assists in conducting the initial intake appointment and collecting relevant patient history and background information to support the clinical assessment process. • Intake activities are performed in coordination with and under the direction of licensed clinical staff to ensure appropriate evaluation and continuity of care. • The Care Coordinator helps create a welcoming environment for patients while ensuring intake documentation is complete, accurate, and available to providers prior to the clinical evaluation. • Conduct structured intake appointments with new patients to collect information relevant to the bio-psycho-social evaluation process. • Gather and document patient information including: demographic information, presenting concerns, psychosocial background, family and social history, educational and occupational history, prior behavioral health treatment, current medications and basic health history. • Document collected information accurately within the electronic medical record (EMR) to assist licensed providers in completing the clinical evaluation. • Work collaboratively with licensed clinicians to support the intake and evaluation process. Ensure relevant patient history and intake information are available for provider review. • Communicate pertinent information gathered during intake to appropriate clinical staff. • Schedule and coordinate initial evaluation appointments with appropriate providers. Ensure required intake forms, questionnaires, and consent documentation are completed prior to the patient’s evaluation appointment. • Verify patient demographic and insurance information during the intake process. Upload, organize, and maintain patient documentation within the EMR. Ensure intake records are completed in a timely manner to support clinical workflow. • Provide a welcoming and supportive experience for patients entering care. Answer basic questions regarding services, scheduling, and intake procedures. Escalate urgent concerns or clinical issues to licensed providers or clinical leadership. • Maintain strict adherence to HIPAA and patient confidentiality requirements. Follow organizational policies related to documentation, intake procedures, and patient communication.
Job Requirements
- Bachelor’s degree required, preferably in psychology, social work, human services, healthcare administration, public health, or a related field.
- Entry-level role; prior experience in healthcare, behavioral health, social services, or customer service preferred.
- Experience with patient intake, scheduling, or care coordination is a plus.
- Strong interpersonal and communication skills.
- Ability to build rapport with patients from diverse backgrounds.
- Strong active listening and interviewing skills.
- Ability to collect sensitive information in a professional and empathetic manner.
- Strong attention to detail and accuracy in documentation.
- Ability to work effectively in a fast-paced clinical environment.
- Basic computer proficiency and ability to learn electronic medical record systems.
- Ability to maintain patient confidentiality and comply with HIPAA regulations.
- Ability to maintain professional boundaries and understand scope of role.
- Ability to sit or stand for extended periods and use standard office equipment.
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