SmithRx is a tech-forward PBM committed to changing the way pharmacy benefits are managed.
Customer Trainer
Location
United States
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Customer Trainer
SmithRx
• Overall responsibility for successful planning, execution, monitoring, and driving post-sales client learning; this individual is expected to spend time in front of clients and partners as well as internal teams, which may include travel to on-site meetings. • Determine and evaluate client training needs, then work with marketing to design and deliver training and materials to ensure all of our brokers and groups understand the SmithRx offering • Collaborating with organization units and internal/external Subject Matter Experts (SMEs) to design training programs aligned with competencies and strategic learning opportunities • You will create, design and execute enablement training for our clients and customer success teams, in a variety of environments. • Support the implementation and adoption of existing programs and tools and adoption of new programs and tools through training and education. • Perform administrative tasks such as scheduling classes, setting up systems and equipment, and coordinating enrollment • Effectively communicate updates with internal teams and leadership to ensure successful implementation of content, as well as to foster cross-project collaboration and continuity • Ensure all milestones and learning objectives are met/delivered on time, within scope and budget • Track and regularly report on key training metrics to determine the effectiveness of all training and development programs • You will gather feedback from the business to consistently improve enablement efforts • Ability to accommodate different learning styles and engage the audience with proven build-upon learning methodologies • Develop strong relationships and an ability to partner with client stakeholders to drive ownership and product adoption • Requires up to 40% travel
Job Requirements
- Bachelor’s Degree or equivalent
- 5+ years’ experience in customer success and client education success or enablement experience required
- Comfortable with curriculum definition, training content development, and delivery of course material via pre-recorded sessions, in-person, and virtual instructor led online training.
- Excellent cross-functional relationship management skills
- PowerPoint expert in creating visually appealing partner facing presentations.
- Proactive, creative, self-disciplined, and the ability to think strategically.
- Confident speaking with a range of people in different roles and the ability to adapt to varying environments.
- Excellent project management, and problem-solving skills
- Ability to manage multiple and shifting priorities in a fast-paced and challenging environment
- Demonstrates energy, enthusiasm, and passion with the ability to inspire others
Benefits
- Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
- Flexible Spending Benefits
- 401(k) Retirement Savings Program
- Short-term and long-term disability
- Discretionary Paid Time Off
- Paid Company Holidays
- Wellness Benefits
- Commuter Benefits
- Paid Parental Leave benefits
- Employee Assistance Program (EAP)
- Well-stocked kitchen in office locations
- Professional development and training opportunities
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