• Work 1:1 with a consumer on the Medicaid waiver • Document notes within 24 hours of the end of a shift • Complete Annual In-Service Training including Respect and Dignity, Communication Training, Health Care Coordination, and more

• Implementation of communication strategies • Management of online presence such as social media, and maintenance of web content. • Generate, edit, publish and share daily content (original text, images, or video) that builds meaningful connections and encourages community members to take action. • Collaborate with other departments to manage reputation, identify key players and coordinate actions. • Develop content for complex, efficient websites quickly. • Day-to-day monitoring and engagement in digital conversations across internal and external channels • Respond to followers in a timely manner and ultimately drive a positive recovery/sentiment within the community • Monitor, track, and report on feedback, online reviews, and comments • Continue analyze and efforts and messaging specifics to drive robust community dialogue • Keep up with current internet/social trends, apps and technology • Performs other duties as required.

• Provide tiered after-hours phone support • Clinical guidance and direction to clients and community partners • Support systemic coordination of information after hours • Enhance care provision through monitoring workflow and assisting direct care staff • Perform telehealth visits for immediate virtual nursing assistance • Promote continuity of care through real time documentation • Collaborate and communicate effectively

• Actively manage the screening, evaluation, and pricing of high-complexity risks, including banks, asset managers, hedge funds, and private equity firms. • Proactively market the firm's FI capabilities to major brokerage houses and leverage existing relationships to solicit high-quality new business submissions. • Act as a "referral point" for complex technical queries, providing expert judgment on policy wording, terms, and conditions to ensure profitability. • Work directly with executive leadership to refine the FI underwriting framework, risk appetite, and long-term growth strategies. • Represent the company at industry events and client-facing due diligence meetings to build the brand's presence in the specialty insurance market.