• Lead, motivate and inspire the growing team of Service Delivery Managers • Create and maintain trusting and long-lasting relationships with customers • Ensure customers achieve the expected value from the product • Work with Head of Service Delivery to embed new processes • Manage a small portfolio of enterprise clients • Take responsibility for the development of Service Delivery Managers • Own Incident Management within AccessPay • Handle client escalations of high-impacting incidents • Gain a good understanding of AccessPay Products and clients’ business needs • Accountable for the service delivery by using Incident and Problem management principles

• 1099: 10- 15 hours/week of direct clinical service delivery within our suicide care program; preferably afternoon, evenings, and weekends • Conduct initial evaluations and then provide ongoing care with our 12 week therapy based suicide care program (Aviva) through video-based telehealth. • Participate in onboarding and training in our evidence-based care pathways and deliver models as trained including our suicide care protocols, interventions, risk assessments. • Complete all required screening tools and clinical chart documentation in a timely manner. • Attend individual supervision/consultation once per month to review caseload. • Additional duties as assigned.

• Generate answer summaries to a given question from pre-determined content • Analyze content and use best judgement for proper answers • Meet daily, weekly and monthly velocity expectations • Generate daily reports on completed tasks • Assist with peer to peer training

• Provide telehealth medical nutrition therapy using a functional and integrative approach, with a primary focus on pregnancy and gestational diabetes (GDM) • Assess nutritional health of patients/clients with attention to prenatal needs, blood sugar regulation, and hormone-related conditions • Monitor and review daily blood glucose logs for GDM patients, providing timely feedback, adjustments, and ongoing support • Educate and train patients on proper use of glucose meters and blood sugar monitoring techniques • Develop and modify individualized nutrition care plans, with a focus on glycemic control during pregnancy • Coordinate care and communicate effectively with referring physicians and healthcare providers to ensure continuity of care • Implement Simplex Health protocols and materials in patient care • Document all new and follow-up appointments in the Healthie platform with strong attention to detail • Respond to all patient communications in a timely and supportive manner • Communicate openly and effectively to resolve work-related issues or conflicts • Proactively contribute to team collaboration and support team decisions and outcomes • Adhere to all company policies and procedures • Stay current and forward-thinking with emerging research in women’s health, prenatal nutrition, and diabetes care • Manage a full and consistent patient caseload, ensuring timely follow-ups, continuity of care, and optimal patient outcomes