AccessPay

• Lead, motivate and inspire the growing team of Service Delivery Managers • Create and maintain trusting and long-lasting relationships with customers • Ensure customers achieve the expected value from the product • Work with Head of Service Delivery to embed new processes • Manage a small portfolio of enterprise clients • Take responsibility for the development of Service Delivery Managers • Own Incident Management within AccessPay • Handle client escalations of high-impacting incidents • Gain a good understanding of AccessPay Products and clients’ business needs • Accountable for the service delivery by using Incident and Problem management principles